Veronica Wilson
Algona,TN
Summary
CNA with extensive experience at Direct Consumer Network, specializing in patient care and vital signs monitoring. Achieved a 20% reduction in fall incidents through effective time management and implementation of prevention measures. Recognized for enhancing patient satisfaction through compassionate care and maintaining strict confidentiality. Proven ability to foster patient independence in a clinical setting.
Overview
19
19
years of professional experience
Work History
CNA
Direct Consumer Network
08.2021 - Current
- Assisted patients with daily living activities to promote independence and dignity.
- Checked patient vitals, including temperature, blood pressure, and blood sugar levels.
- Provided compassionate care, enhancing patient satisfaction through attentive support.
- Maintained patient confidentiality in compliance with HIPAA while communicating critical updates.
- Implemented fall prevention measures by identifying high-risk patients and ensuring clutter-free environments.
- Promoted infection control by adhering to hand hygiene protocols and utilizing personal protective equipment.
- Regularly repositioned patients to prevent bedsores and implemented proper wound care techniques.
- Supported ambulation needs by conducting planned exercise routines and assisting with mobility.
CNA/Homemaker
Quality Private Duty Care
04.2019 - 04.2022
- Provided immediate assistance during emergencies and routine paging situations to assess needs and deliver care.
- Maintained cleanliness of patients' rooms, group living areas, and nurse stations.
- Conducted safety checks on equipment, reporting malfunctions or concerns to appropriate personnel.
- Facilitated communication between patients, families, and medical staff regarding treatment plans.
- Assisted with patient consultation room preparations to uphold hygiene standards.
- Engaged in group activities with patients to enhance mood and memory while providing entertainment.
- Documented patient information and care activities in electronic health records for accurate tracking.
- Supported patients in daily living activities, fostering independence and dignity.
Homemaker Aide
Silver Angel
04.2020 - 10.2020
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Provided companionship and emotional support to enhance mood and quality of life.
- Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
Cashier
Jerry’s IGA
07.2016 - 04.2017
- Greeted customers and promptly addressed needs to enhance shopping experience.
- Assisted customers with purchases, locating items, and joining reward programs.
- Operated cash register with high accuracy for cash, check, and credit card transactions.
- Maintained balanced cash drawer, ensuring accurate end-of-shift accounting.
- Resolved customer complaints professionally, improving relations and fostering loyalty.
- Mentored new employees on cashier duties and best practices to elevate performance.
- Worked flexible schedule and extra shifts in response to business demands.
- Built relationships with customers to encourage repeat visits.
Cashier
Cracker Barrel
01.2016 - 07.2016
- Greeted customers upon entry and promptly addressed individual needs.
- Built relationships with customers to foster loyalty and encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with high accuracy.
- Maintained balanced cash drawer, ensuring precise accounting at shift's end.
- Resolved customer complaints professionally, enhancing trust and satisfaction.
- Restocked and organized merchandise in front lanes to optimize sales opportunities.
- Collaborated with team members to achieve sales targets and uphold store standards.
- Assisted customers with inquiries, completing purchases, and joining reward programs.
Cashier
Jerrys IGA
01.2010 - 05.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeper
Eagle Cove Resort And Marina
05.2007 - 06.2008
- Sanitized bathrooms through disinfecting and mopping, ensuring cleanliness of facilities.
- Replenished guest rooms by replacing towels, linens, and restocking bathroom supplies.
- Coordinated with housekeeping staff to enhance task completion efficiency.
- Vacuumed rugs and carpets in various office spaces, lobbies, and corridors.
Cashier
Kentucky Fried Chicken
07.2006 - 05.2007
- Greeted customers upon entry and assessed needs to provide tailored assistance.
- Maintained balanced cash drawer, ensuring accurate accounting at shift end.
- Operated cash register for transactions, achieving high accuracy rates.
- Handled returns, refunds, and transaction issues to ensure customer satisfaction.
- Built strong relationships with customers to promote repeat business.
- Worked flexible hours and additional shifts to meet operational demands.
- Addressed inquiries and concerns regarding store policies, enhancing service quality.
Education
Veterinary Assistant
Volunteer State Community College
Gallatin, TN12.2015
Pickett County Highschool
Byrdstown, TN05.2007
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
Timeline
CNA
Direct Consumer Network
08.2021 - Current
Homemaker Aide
Silver Angel
04.2020 - 10.2020
CNA/Homemaker
Quality Private Duty Care
04.2019 - 04.2022
Cashier
Jerry’s IGA
07.2016 - 04.2017
Cashier
Cracker Barrel
01.2016 - 07.2016
Cashier
Jerrys IGA
01.2010 - 05.2011
Housekeeper
Eagle Cove Resort And Marina
05.2007 - 06.2008
Cashier
Kentucky Fried Chicken
07.2006 - 05.2007
Veterinary Assistant
Volunteer State Community College
Pickett County Highschool
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