Veronica Wilson
Bryan,TX
Summary
Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.
Diligent phlebotomist with solid background in phlebotomy practices, ensuring accuracy and patient comfort. Skilled in venipuncture and specimen handling, contributing to efficient lab operations. Demonstrated ability to maintain sterile environments and effectively communicate with diverse patients.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food Service Worker
Brenham State Supported Living Center
Brenham, TX
05.2024 - Current
- Assisted in food preparation and assembly, ensuring compliance with safety and hygiene standards.
- Operated kitchen equipment, including ovens and dishwashers, adhering to operational protocols.
- Maintained cleanliness of work areas, contributing to a safe and organized kitchen environment.
- Supported team members during peak service times, facilitating efficient meal delivery.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and broke down food service lines quickly to maintain service flow.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Maintained accurate records of food temperatures to ensure safety standards were met.
- Managed inventory levels to prevent shortages and reduce waste.
Assistant General Manager
McDonald's
Bryan, TX
03.2012 - 05.2024
- Streamlined operational processes to enhance efficiency and improve service delivery.
- Trained and mentored team members on customer service best practices and operational standards.
- Developed and implemented training programs to elevate staff performance and ensure compliance with company policies.
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Managed scheduling for staff, optimizing coverage while minimizing labor costs in line with budgetary goals.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
Education
High School Diploma -
Bryan High School
Bryan, TX06-2025
Graduate Certificate - Phlebotomy
Elite Art of Phlebotomy
Bryan, TX06-2025
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong communication skills
- Flexible schedule
- cpr certified
- Venipuncture
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
Accomplishments
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- PT - Phlebotomy Technician
- First Aid/CPR Certified
Languages
English
Full Professional
Timeline
Food Service Worker
Brenham State Supported Living Center
05.2024 - Current
Assistant General Manager
McDonald's
03.2012 - 05.2024
High School Diploma -
Bryan High School
Graduate Certificate - Phlebotomy
Elite Art of Phlebotomy