Veronica Young
Victoria's Secret & PINK
Slidell,LA
1
Language
1
Certification
2019
years of professional experience
Sales Leader experienced in driving customer retention through effective team building and engagement strategies. Enhanced customer experiences and achieved performance management goals through strategic sales planning and team leadership. Certified Medical Assistant focused on HIPAA compliance and patient care, optimized patient coordination across diverse specialties to ensure high-quality service delivery.
Work History
Certified Medical Assistant
- Provided specialized administrative and front-facing customer service in pediatrics
- Educated families on clinical services follow up care, acting as a trusted advocate and point of contact
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Certified Medical Assistant
7 Years 2 Months- Administered medications and vaccinations per physician instructions.
- Assisted healthcare providers with patient evaluations and treatment plans.
- Conducted routine laboratory tests and documented results accurately.
- Prepared examination rooms, ensuring cleanliness and availability of necessary supplies.
- Delivered high-quality patient coordination across diverse specialties: Back & Spine, Podiatry, Pain Management, and Hematology/Oncology.
Sales Lead
1 Year 3 Months- Drove sales through effective team leadership and customer engagement strategies.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented visual merchandising standards to optimize in-store presentation.
- Cultivated lasting customer loyalty, resulting in repeat business and positive referrals
- Provided exceptional customer service, resolving issues to enhance shopping experience.
Certified Medical Assistant
- Assisted in patient intake and documentation processes to enhance workflow efficiency.
- Supported healthcare providers during examinations by preparing equipment and ensuring patient comfort.
- Assisted Medical teams within the OBGYN department, Mastering client communication and fast-paced operational workflow.
Education
High School Diploma
High School Diploma - CMA Training
Skills
HIPAA compliance
Medical terminology
Patient care
Specimen processing
Patient scheduling
Sales strategy
Patient outreach
Customer loyalty
Workflow optimization
Pipeline management
Collaboration skills
Data documentation
Accomplishments
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Recognized for going above and beyond the call of duty.
Certification
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
- CMT - Certified Medication Technician
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant
Ochsner Medical Center
06.2019 - 2020Read More
Sales Lead
Victoria's Secret & PINK
11.2017 - 02.2019Read More
Certified Medical Assistant
Children's International Medical Group
2022 - 2023Read More
Certified Medical Assistant
Touro Infirmary Hospital
2017 - 2018Read More
Eleanor Mcmain Secondary High School
High School Diploma
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New Orleans Job Corps
High School Diploma from CMA Training
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