Open To Work
Veronica Zamudio
Dandelion Payments Inc
Work Preference
Job Search Status:
Open to work
Desired start date:
Open to discussion
Desired Job Title
Operations SupervisorCustomer Service ManagerOperations AssistantOperations Lead
Work Type
Full Time
Location Preference
RemoteHybridOn-Site
Location:
Los Angeles, CA
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company Retreats
1
Language
13
years of professional experience
Experienced with operational oversight, including process improvement and team leadership. Utilizes strategic planning to streamline operations and boost productivity. Track record of fostering team collaboration and maintaining high standards of performance.
Work History
Operations Supervisor
5 Years 1 Month- Managed daily operations team for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Managed and led cross-functional daily operation teams for the Americas and Caribbean region, had 4 direct reports in other countries.
- Collaborated with other departments to complete projects and meet deadlines
- Implemented process improvements that reduced operational downtime and increased productivity.
- Led cross-functional teams to ensure adherence to compliance and regulatory requirements.
- Collaborated with correspondent banks all over Americas and Caribbean region, worked together when issues arose, developed strong relationships with partners.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Coordinated with management to align operational strategies with corporate objectives for growth.
Customer Service Manager
4 Years 9 Months- Act as primary contact for entire banking center staff in the absence of the banking center manager.
- Handle customers' inquiries and follow up to ensure they are provided with excellent service.
- Assist and provide information to report suspicious activity reports (SAR) for regulatory filing.
- Prepare and review the materials for regulatory exams/audits, necessary compliance training and reporting as well as interact and review suspicious transactions conducted by customers.
- Ensure compliance with applicable federal, state, and local laws and regulations, and Wells Fargo Policies and procedures.
- Manage the schedule to ensure there are enough team members to provide sufficient service levels during busy periods.
- Coach and listen to employees' responses and financial goals to help them succeed and develop.
Lead Teller
2 Years 3 Months- Supervised a teller line that processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments.
- Assist tellers with more complex tasks, approve exception transactions.
- Ensured that tellers are trained and comply with all regulatory and security policies and procedures.
Customer Service & Sales Representative
1 Year 4 Months- Assisted customers with opening new accounts, credit products and financial literacy.
- Customized and recommended the most suitable product offering based on information provided.
- Collaborated with my platform team members to provide excellent end to end customer experience.
- Educated customers on key aspects of required disclosures to comply with banking regulations.
- Assisted customers with account questions and issues.
- Promoted new and additional bank products to new and existing customers.
- Maintained all audit and security policies and procedures in accordance with bank policy.
Education
High School
Skills
Strong leadership skills
Organizational skills
Attention to detail
Process optimization
Self-motivated
Adaptable to any office environment
Fluent Spanish Speaker
Quick learner
Languages
Spanish
Native or Bilingual
Bank Works JVS
CA Teller Training Certificate, Los Angeles CA
Timeline
Operations Supervisor
Dandelion Payments Inc
07.2021 - CurrentRead More
Customer Service Manager
Wells Fargo Bank
10.2016 - 07.2021Read More
Lead Teller
Wells Fargo Bank
07.2014 - 10.2016Read More
Customer Service & Sales Representative
Wells Fargo Bank
03.2013 - 07.2014Read More
Venice High School
High School
Read More