Veronica Zarou
Uniondale
Summary
Strategic health professional with 10 years in pharmacy operations and clinical support. Transitioned to business management, leading operations for a small enterprise, mastering Clover systems, and expanding market reach through targeted catering sales and social media engagement. Aiming to leverage clinical expertise and business acumen to enhance operational efficiency in healthcare.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Catering and Sales Manager
Zaro's Café
Huntington
01.2018 - Current
- Guided clients in selecting event options that aligned with budget constraints to ensure satisfaction.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Built relationships with customers, leveraging sales experience and knowledge of customer base to drive engagement.
- Managed social media accounts to increase brand visibility and foster engagement with target audience.
- Assisted in creating strategies for paid advertising campaigns on different platforms.
Administrative Support Associate
Northwell Health Physician Partners Neurosurgery
New York
03.2023 - 05.2024
- Coordinated patient scheduling for neurosurgery consultations and follow-up appointments, optimizing patient flow and access to care.
- Verified insurance information and checked in patients for appointments efficiently.
- Facilitated communication between patients and surgeons, improving clarity and efficiency of service delivery.
- Scheduled appointments and meetings based on requests for optimal workflow.
- Responded to customer inquiries and complaints via phone calls and emails, achieving high levels of patient satisfaction.
Sr. Pharmacy Technician
Walgreens Pharmacy
New York
01.2016 - 01.2020
- Supported pharmacists in medication management and patient counseling, enhancing overall care quality.
- Processed prescription orders accurately and efficiently, reducing wait times.
- Managed inventory levels and organized pharmaceutical supplies, ensuring optimal operational efficiency.
- Delivered exemplary customer service and support, enhancing patient satisfaction.
- Mentored and trained new staff, fostering a knowledgeable workforce.
- Trained new hires on point-of-sale system usage, promoting operational readiness.
- Organized workflow by assigning tasks among staff members to maximize efficiency.
Sr Pharmacy Technician
Greenvale Pharmacy
Greenvale
01.2010 - 02.2015
- Executed quality assurance activities, ensuring accurate prescription filling and safeguarding patient safety.
- Managed processing of third-party insurance claims, facilitating timely reimbursement for medications.
- Assisted pharmacists in prescription preparation and dispensing medications.
- Led training for new technicians on compounding and dispensing procedures, enhancing team competency and compliance.
- Helped patients understand medication instructions and address health inquiries.
- Ordered medications from wholesalers to maintain adequate stock levels.
Education
Bachelors - Health Science
LIU Post
Brookville, NY05-2014
Skills
- Sales strategies
- Business development
- Account management
- Lead prospecting
- Event coordination
- Quality assurance
- Workflow optimization
- Microsoft Office proficiency
- Time management
- Multitasking skills
- Team collaboration
- Interpersonal communication
Certification
Certified Pharmacy Technician 2017
Timeline
Administrative Support Associate
Northwell Health Physician Partners Neurosurgery
03.2023 - 05.2024
Catering and Sales Manager
Zaro's Café
01.2018 - Current
Sr. Pharmacy Technician
Walgreens Pharmacy
01.2016 - 01.2020
Sr Pharmacy Technician
Greenvale Pharmacy
01.2010 - 02.2015
Bachelors - Health Science
LIU Post