Veronica A Castillo
Meridian,ID
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Service Manager
Red Lobster
Boise, ID
12.2020 - Current
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
Multi-Unit General Manager
McDonald's
San Antonio, TX
11.2016 - 11.2020
- Directed staffing, training and development activities within the units.
- Created budgets, managed costs and monitored financial performance of multiple units.
- Implemented marketing campaigns to increase brand recognition at each location.
- Delegated work to staff, setting priorities and goals.
- Planned and completed group projects, working smoothly with others.
District Manager
Carl's Jr
Austin , TX
10.2009 - 04.2017
- Maximized branch revenue by optimizing daily operations.
- Cultivated positive rapport with associates and team leadership.
Director of Training
Burger King
San Diego, CA
03.1992 - 09.2009
- Analyzed each department's training needs and developed new training programs based upon data collected.
Education
Associate of Arts -
Bachilleres
Tecate, CA06-1992
Skills
- Employee Training and Development
- Relationship Building
- Fluent in Spanish
- Inventory Management
- Customer Service
- Shift Scheduling
- Work Planning and Prioritization
- New Employee Hiring
Certification
Servsafe Certificated and Proctor.
Timeline
Service Manager
Red Lobster
12.2020 - Current
Multi-Unit General Manager
McDonald's
11.2016 - 11.2020
District Manager
Carl's Jr
10.2009 - 04.2017
Director of Training
Burger King
03.1992 - 09.2009
Associate of Arts -
Bachilleres
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