VERONICA M. AJIBOYE
Novato,CA
Summary
Motivated and Dedicated Public Service and Customer Service Professional with extensive experience in the Transportation and Telecommunications sectors. Proven ability to effectively communicate mandates and information in diverse environments, addressing concerns with positive interactions and strong interpersonal skills. Adaptable to shifting needs, demands, and priorities, while exhibiting good judgment and aligning decisions with company policy, culture, and mission.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified LOAN SIGNING AGENT(20 Hours)
OLAVEE DIGITAL SERVICES
06.2021 - Current
- Examine documents and identifying credentials for all parties.
- Administer oath to document signers to obtain affirmation of truth.
- Update journal with names and dates for permanent record.
- Look for signs of fraud or coercion and refused notarization.
- Maintain comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Support timely and accurate administrative task completion.
- Develop and maintain relationships with customers, lenders and other third party vendors.
- Mail Mortgage Documents to assigned escrow office.
BUS OPERATOR(50 Hours)
GOLDEN GATE BRIDGE HIGHWAY AND TRANSPORTATION, DISTRICT
04.2016 - Current
- Remain Assertive and Respectful to deescalated hostile situations and to manage human interaction
- Develop, maintain courteous and effective working relationships
- Perform pre-trip and post- trip inspections
- Transport several passengers safely from Sonoma County to San Francisco.
- Complete daily reports covering trip details, vehicle maintenance actions and any reportable incidents
- Provide superior customer service to passengers to increase service level and ridership
- Answer passengers' questions about route, landmarks and mandates.
- Perform other duties as assigned.
DMV RESEARCH ANALYST(40 Hours)
XEROX-CONDUENT CORPORATION
10.2014 - 04.2016
- Interviewed clients for eligibility to receive relief on bridge tolls and violations
- Entered data into record-keeping systems
- Collected over $300k in payments from customers monthly, provided documentation and updated status
- Conducted research, gathered information from multiple sources and presented results
- Delivered exceptional level of service to each customer by actively listening to concerns and inquiries
- Provided successful quality work within tight deadlines and fast-paced atmosphere
- Participated in departmental improvement by generating suggestions, engaging in problem- solving activities to support teamwork
- Performed duties in accordance with all applicable standards, policies, and regulatory guidelines to promote safe working environment
- Gathered, arranged, and corrected research data to create graphs and charts highlighting results for presentations
- Helped team meet regulatory requirements by coordinating documentation and filings.
FINANCE QUALITY ASSURANCE ANALYST(40 Hours)
COMCAST CORPORATION
04.2007 - 10.2014
- Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing, and illustrating data to stimulate and support enlightened decision making
- Provided regular updates to team leadership on quality metrics, communicating consistency
- Problems or production deficiencies with quality and production leadership
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Organized budget documentation and tracked expenses to maintain tight business controls
- Assessed data and information to verify entry, calculation, and billing code accuracy
- Reported financial data and updated financial records in ledgers and journals
- Evaluated office processes, making suggestions to improve efficiency
- Entered figures using 10-key calculator to compute data quickly
- Provided exceptional service to customers requiring assistance.
Education
Master Of Management - Business Management
University of Phoenix
Oakland, CA06.2013
Bachelor Of Science - Business Administration
University Of Phoenix
Oakland, CA05.2011
Skills
Technical Proficiency:
Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace,
Basic Database Management
Administrative Skills:
Data Entry, Record Keeping,
Scheduling, Report Preparation
Communication: Excellent verbal and written communication, Customer Service, Conflict Resolution
Organizational Skills: Time Management, Multi-tasking, Detail-Oriented
Problem-Solving: Analytical Thinking, Resourceful, Proactive Approach
Certification
- CNP - Certified Notary Public-Commission Expires July 2025
- Certified Immigration Consultant -Expires December 2025
- California Life Insurance Agent Expires July 2025
- BLS Certified-Expires July 2025
Timeline
Certified LOAN SIGNING AGENT(20 Hours)
OLAVEE DIGITAL SERVICES
06.2021 - Current
BUS OPERATOR(50 Hours)
GOLDEN GATE BRIDGE HIGHWAY AND TRANSPORTATION, DISTRICT
04.2016 - Current
DMV RESEARCH ANALYST(40 Hours)
XEROX-CONDUENT CORPORATION
10.2014 - 04.2016
FINANCE QUALITY ASSURANCE ANALYST(40 Hours)
COMCAST CORPORATION
04.2007 - 10.2014
Master Of Management - Business Management
University of Phoenix
Bachelor Of Science - Business Administration
University Of Phoenix