Veronika Dulix
Pembroke Pines,FL
Summary
Customer Service Representative with experience greeting customers promptly and directing them to the right department for faster in-store support. Maintains attendance records, reinforces clear expectations, and helps create a calm, organized environment for students. Uses special needs care, behavior guidance, and emotional support to keep children engaged and comfortable.
Overview
1
1
Language
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
03.2025 - Current
- Greet customers promptly and direct them to the right department for faster in-store support.
- Resolve basic order and payment questions with clear communication and a calm, professional tone.
- Handle customer concerns at the register and escalate complex issues to the appropriate team member.
- Maintain organized records for receipts, refunds, and payment adjustments throughout each shift.
After-School Care Provider
After School Programs Inc.
10.2023 - 11.2024
- Supervise 22 children served daily during after-school hours while providing steady support and safety oversight.
- Maintain accurate attendance and daily activity records for students throughout each shift.
- Set clear expectations and boundaries to reinforce positive behavior among students.
- Provide emotional support and comfort to students who need reassurance during after-school hours.
- Keep the student environment clean and organized to support safe, orderly activities.
- Collaborate with staff to develop creative engagement ideas that strengthen daily activities.
Cashier
Pincho Factory
02.2022 - 07.2022
- Built repeat business by developing customer relationships and encouraging return visits.
- Balanced cash drawers at shift start and end, maintaining accuracy through careful money handling and cash drawer management.
- Tallied drawer totals at opening and closing to support recordkeeping requirements and accurate shift reconciliation.
- Upsold additional products and services to support revenue growth at the point of sale.
- Worked flexible schedules and extra shifts to meet business needs during busy periods.
Education
Associate of Arts - Diagnostic Medical Sonography
Broward College
Pembroke Pines, FL5 2028
High School Diploma - undefined
Henry D Perry Education Center
Miramar, FL08.2023
Skills
- Child supervision
- Special needs care
- Activity planning
- Behavior guidance
- Child engagement activities
- Cash drawer management
- Money handling
- Credit and cash transactions
- Recordkeeping requirements
- French
- Customer service
Languages
French, Native or Bilingual
Timeline
Customer Service Representative
Home Depot
03.2025 - Current
After-School Care Provider
After School Programs Inc.
10.2023 - 11.2024
Cashier
Pincho Factory
02.2022 - 07.2022
High School Diploma - undefined
Henry D Perry Education Center
Associate of Arts - Diagnostic Medical Sonography
Broward College