Veronika Staffel

Work History

Malcolm Smith Motorsports

08.2022 - Current

Served customers in-store and by telephone to answer questions and place orders.
Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
Satisfied customers with fast, knowledgeable service for every product needs.
Increased store revenue by cross-selling products and upselling services to customers.
Stocked and managed stock of parts.
Organized parts storage and stocked inventory according to established guidelines.
Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Researched vehicles and parts via physical catalogs and electronic means.
Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Reached out to vendors outside usual network to find parts not available from traditional sources.
Tracked parts use and charged items to customer accounts for billing.
Handled between 25-60 customer interactions daily with over 90% resulting in sales.

Malcolm Smith Motorsports

07.2020 - 12.2022

Rearranged parts department to better serve changing trends and keep workspaces organized.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Provided timely, insightful and accurate reports to upper management.
Analyzed sales trends to follow demands of customers and in-shop needs.
Monitored and evaluated supplier performance to maintain quality of parts.
Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
Implemented systems to improve process efficiency and reduce project duration.
Handled ordering, returns, backorders, and OBS for 18 Lines (Aprillia, CanAm (Offroad & Three Wheel), Ducati, GasGas, Honda, Husqvarna, Kawasaki, KTM, Kayo, Piaggio, Polaris, Seadoo, Stacyc, Super 73, Suzuki, Slingshot, Vespa, Yamaha)

Iron Supply Powersports

03.2022 - 07.2022

Rearranged parts department to better serve changing trends and keep workspaces organized.
Ordered parts for customers, repair shops, and service departments for use powersports equipment.
Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
Processed and reshelved return orders, checking for discrepancies, potential usage and consistency issues.
Supervised and trained staff on product knowledge and customer service.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Depleted over $350,000 of OBS product.
Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Tracked project costs and other financial metrics to maximize profitability.
Prepared detailed project estimates and reports for management review.
Conducted ordering, forecasting, returns and stocking for 6 OEM Lines (Suzuki, Triumph, Kayo, Polaris, GasGas, Honda) and over 15 vendors.

Coyne Powersports

02.2020 - 07.2020

Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
Managed customer service inquiries and complaints for customer satisfaction.
Responded to customer issues and resolved complaints by leveraging expert knowledge.
Analyzed customer feedback to identify areas of improvement in online shopping experience.
Improved monthly sales with successful marketing, sales and customer relations approaches.
Responded to between 15 and 70 customer inquiries daily with 15% increase in sales.

Disco Inverno Softball

03.2017 - 04.2020

Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Observed and adopted new techniques from skilled instructors.
Improved student performance by defining clear goals and communicating performance metrics.
Instructed student on proper athletic technique and strategy.
Oversaw curriculum development and implementation in alignment with best practices.
Helped athletes build confidence.
Grew initial business by 500%.

Kawasaki Motor Corp., USA

06.2011 - 09.2018

Analyzed large volume of data to identify patterns, trends and correlations.
Prepared detailed reports summarizing research findings and recommendations for further action.
Created and maintained database to store research data.
Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
Used varied statistical and data analysis techniques to draw conclusions from research.
Created visualizations to present research data and findings to stakeholders.
Analyzed statistical data using both modern and traditional methods.
Led research focus groups and individual interviews and translated complex findings into actionable insights.
Gathered and organized information for research purposes.
Wrote research papers, reports, reviews, and summaries regarding observational data.
Analyzed and interpreted patterns and trends.
Developed research proposals, identified research objectives and created research plans.
Used strong and eloquent speaking skills in delivering questions to survey participants by phone and prompting responses to complete questionnaires.
Created prompts, scripts and internet surveys to get accurate data.
Grew company research portfolio by over 45%.