Veronique Childress
Las Vegas,NV
Summary
With a proven track record at Turnberry, I excel in delivering exceptional customer service and maintaining high safety standards. Skilled in problem-solving and conflict resolution, I've significantly enhanced guest experiences and safety protocols. My expertise in security and hospitality services drives customer satisfaction and operational efficiency.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server
Deny’s
Las Vegas, NV
07.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Guest Room Attendant
Mirage Hotel
Las Vegas, NV
08.2021 - 06.2023
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
- Collaborated with front desk staff to communicate room statuses, enhancing customer service efficiency.
- Received positive feedback from guests regarding attention to detail and cleanliness of rooms.
- Implemented eco-friendly practices in cleaning procedures, reducing environmental impact and waste.
- Consistently met strict timelines for check-in readiness by meticulously organizing workloads.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Washed and put away kitchen dishes, utensils and glassware.
- Hang, cleaned and rehung draperies to maintain freshness.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Security Officer
Turnberry
Las Vegas, NV
03.2018 - 09.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
High School Diploma -
Cheyenne High School
Las Vegas, NVSkills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Food safety practices
- Dining area maintenance
- Daily specials memorization
- Dining crew workflow optimization
- Cleaning and sanitizing
- Problem-solving abilities
- Time management abilities
- Conflict Resolution
- Clear Communication
- Customer Satisfaction
- Hygiene practices
- Food Service
- Order Processing
- Dining room maintenance
Timeline
Server
Deny’s
07.2023 - 03.2024
Guest Room Attendant
Mirage Hotel
08.2021 - 06.2023
Security Officer
Turnberry
03.2018 - 09.2020
High School Diploma -
Cheyenne High School