VERONIQUE DAVIS
Horn Lake,MS
Summary
Compassionate BSW student ready for field experience, with healthcare and behavioral health expertise. Experience supporting diverse populations in hospital and behavioral health settings highlights skills in therapeutic communication, crisis intervention, and patient safety. Seeking a social work field placement to enhance clinical, advocacy, and care coordination skills while contributing to a supportive service environment.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Mental Health Technician
Parkwood Behavioral Health Hospital
03.2024 - Current
- Delivered direct patient care under charge nurse supervision, ensuring a safe and therapeutic environment.
- Assisted in crisis intervention and facilitated activities of daily living while conducting patient observation and safety checks.
- Provide care across varied populations, including children, adolescents, adults, and dually diagnosed adults.
- Employed effective communication, patience, and active listening to engage with patients, families, and the care team.
- Complete timely and accurate documentation and follow hospital policies, safety procedures, and confidentiality requirements.
Patient Care Technician
Baptist Memorial Hospital
10.2022 - 03.2024
- Provided direct patient care including vital signs, repositioning, bathing, dressing, ADL assistance, and patient transport.
- Monitored intake, output, performed Accuchecks, EKGs, and bladder scans to ensure patient health and safety.
- Maintained patient rooms to create a safe, respectful, and comfortable care environment for optimal recovery.
- Documented patient interactions accurately and timely, collaborating with clinical staff to enhance care coordination.
Certified Medical Assistant / Lab Technician
Christ Community Health Services
01.2021 - 10.2022
- Verified patients, reviewed lab orders, collected and processed specimens, and transmitted laboratory results to ensure accurate diagnostic information.
- Supported patient intake and billing processes, managed inventory, and ensured accurate laboratory documentation for streamlined operations.
- Communicated with patients professionally while prioritizing privacy, safety, and infection control to enhance patient experience.
Medical Assistant / Lab Technician
Memphis Vein Center
07.2019 - 01.2021
- Obtained vital signs and medical histories, performed EKGs, venipuncture, and injections to support accurate patient assessments and care.
- Scheduled surgeries and appointments, triaged patients to prioritize care, processed prescriptions, and completed FMLA paperwork to ensure smooth patient management.
- Performed IV starts and assisted with nuclear and treadmill stress testing, contributing to accurate diagnostic reporting.
Phlebotomist
MedTemps
04.2019 - 07.2019
- Collected blood specimens per physician orders, performed urinalysis and urine cultures to ensure accurate diagnostics.
- Facilitated specimen collection in senior citizens' homes and coordinated laboratory orders with appropriate companies for timely testing.
- Collected blood samples following established protocols to ensure patient safety and sample integrity.
- Processed laboratory specimens, maintaining accurate labeling and chain of custody for all samples.
- Performed venipunctures and capillary punctures, adapting techniques based on patient needs and conditions.
Medical Assistant / Lab Technician
TriState OB-GYN
03.2018 - 03.2019
- Coordinated front office and clinical operations by answering calls, scheduling appointments, triaging patients, and assisting with examinations to ensure smooth patient flow.
- Executed venipuncture, injections, and clinical support duties while fostering professional patient interactions to enhance patient experience.
- Delivered patient care through vital sign monitoring and documentation.
- Assisted in scheduling appointments and managing patient flow efficiently.
- Supported physicians during procedures, ensuring compliance with safety protocols.
Education
Bachelor of Social Work (BSW) - Social Work
Walden University
Minneapolis, MN 01-2027
Diploma - Medical Assistant
Concorde Career College
Southaven07-2016
Skills
- Crisis intervention
- Therapeutic communication
- Patient support services
- Patient advocacy
- Patient safety
- ADL support
- Vital signs
- Patient observation
- Venipuncture
- EKG
- Behavioral health
- Youth mental health
- De-escalation
- Suicide prevention
- Care team collaboration
- Care coordination
- Case management
- Community support coordination
- EMR documentation
- HIPAA compliance
- Safety protocols
- Critical thinking
- Problem-solving
- Active listening
- Family support strategies
Accomplishments
- Phi Alpha Honor Society
- National Society of Collegiate Scholars (NSCS)
- Alpha Sigma Lambda, Walden University
Certification
Nationally Registered Medical Assistant (NRCMA), Nationally Registered Certified Phlebotomist / Technician (NRCPT), American Heart Association BLS / CPR
Timeline
Mental Health Technician
Parkwood Behavioral Health Hospital
03.2024 - Current
Patient Care Technician
Baptist Memorial Hospital
10.2022 - 03.2024
Certified Medical Assistant / Lab Technician
Christ Community Health Services
01.2021 - 10.2022
Medical Assistant / Lab Technician
Memphis Vein Center
07.2019 - 01.2021
Phlebotomist
MedTemps
04.2019 - 07.2019
Medical Assistant / Lab Technician
TriState OB-GYN
03.2018 - 03.2019
Bachelor of Social Work (BSW) - Social Work
Walden University
Diploma - Medical Assistant
Concorde Career College