Veronique Dorris
Grand Rapids
Summary
Experienced in patient care with a focus on emotional support and companionship, effectively assisting clients with mobility and daily activities. Demonstrated ability to maintain accurate records of client conditions and treatments while adhering to HIPAA regulations. Proven skills in coordinating transportation for clients to medical appointments and social events, ensuring their safety and comfort throughout the process. Background in customer service, including office work,retail, product merchandising and inventory management, highlights strong organizational skills and attention to detail.
Overview
18
18
years of professional experience
Work History
Papa Pal
Papa
Grand Rapids
11.2023 - Current
- Assisted in transferring patients from wheelchair or bed using appropriate techniques.
- Assisted in ambulation and exercise routines for clients.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
- Provided emotional support and companionship to patients.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Managed patient transportation and appointment scheduling.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Merchandiser
Shiftsmart
Grand Rapids
04.2023 - Current
- Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Assisted customers with locating desired items within store locations.
- Maintained a clean and organized work environment at all times.
- Organized displays according to company standards and specifications.
- Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
- Conducted regular inventory checks to maintain accurate stock levels.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Cleaned and organized display cases, shelves and aisles.
CNA
Veterans Home
Grand Rapids
08.2010 - 09.2013
- Administered medications under supervision of a licensed nurse.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Documented patient care services by charting in designated areas.
- Transported residents within the facility as needed.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Distributed drinking water and nourishment to residents.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Activity Leader
D.D.H YMCA
Grand Rapids
08.2008 - 10.2012
- Encouraged positive behavior among participants through verbal praise and rewards.
- Monitored equipment to ensure its safety for use by participants.
- Adapted programs to meet the needs of individual children based on skill level or disability.
- Collaborated with other staff members to plan special events such as field trips or holiday celebrations.
- Developed age-appropriate lesson plans for weekly activities.
- Assisted with set up and clean up of activity areas.
- Created a warm atmosphere where children felt comfortable expressing themselves freely.
- Supervised students during outdoor and indoor activities.
- Kept activities spaces organized, clean and tidy.
CNA
Heartland greenview
Grand Rapids
01.2008 - 06.2012
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Documented patient care services by charting in designated areas.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Transported residents within the facility as needed.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Office Assistant
Benton Spirit Newspaper
Benton Harbor
01.2007 - 02.2008
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Answered phone calls and directed them to appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Managed inventory of office supplies and placed orders when needed.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Entered participant data into databases.
- Monitored local, national and international events for potential story ideas.
- Researched and wrote stories on a variety of topics, such as politics, crime, education, entertainment, health and sports.
- Interviewed sources, contacts and leads to gather information for stories.
Education
High School Diploma -
Godwin High School
Wyoming, MI06-2008
Certified Nursing Assistant - Health Care Management
Walker Medical
Grand Rapids, MI01-2008
Some College (No Degree) -
Grand Rapids Community College
Grand Rapids, MISkills
- Patient care
- Medication administration
- Vital sign assessment
- Infection control
- Customer service
- Product merchandising
- Emotional support
- Problem-solving
- Computer skills
- Clerical support
- Organization
- Friendly, positive attitude
- Transport coordination
- Activity planning
- Time management
References
References available upon request.
Timeline
Papa Pal
Papa
11.2023 - Current
Merchandiser
Shiftsmart
04.2023 - Current
CNA
Veterans Home
08.2010 - 09.2013
Activity Leader
D.D.H YMCA
08.2008 - 10.2012
CNA
Heartland greenview
01.2008 - 06.2012
Office Assistant
Benton Spirit Newspaper
01.2007 - 02.2008
High School Diploma -
Godwin High School
Certified Nursing Assistant - Health Care Management
Walker Medical
Some College (No Degree) -
Grand Rapids Community College