Versie Brooks
Humble,TX
Summary
Experienced in reserve management, subrogation, benefit administration, and settlement negotiation, demonstrating consistent reliability. Adept at ensuring compliance with state regulations, privacy standards (PHI), and delivering high-quality claims management in fast-paced environments.
Overview
36
36
years of professional experience
Work History
Desk Adjuster/Examiner & ADR
Pilot Catastrophe Services/ TWIA/TFPA
Austin, TX
07.2024 - 11.2025
- Processed over 300 residential property claims, assessed policies, and investigated damages to determine coverage and risk.
- Evaluated claims, including subrogation, SIU investigations, and expert reports; finalized settlements by corresponding within authority limits with involved parties and advising on litigation matters related to claims.
- Handled daily and ADR claims for Hurricane Beryl. Complied with statutory and company guidelines by communicating cross-functionally to resolve complex issues promptly and prepare accurate claims documentation.
- Generated denial and reservation of rights letters, determined settlement amounts, and negotiated settlements.
Multi Line Adjuster & Examiner
Allcat Claims Service Liberty Mutual/Safeco Insurance
San Antonio, TX
05.2023 - 08.2023
- Focused on daily and long-term property damage claims management processes alongside insurance companies, clients, and internal/external partners; acted as the foremost contact during evaluations, negotiations, and settlements.
- Studied photos, completed sketches, and created estimates. Handled condominium claims while upholding compliance with policy terms and laws.
- Negotiated over 300 settlements, advised on claims litigation, and mitigated risk using new policy conditions, provisions, exclusions, and endorsements; determined responsibility for damages and determined suitable liability levels.
Sr. Complex Claims Adjuster-PA/Attorney
Brush Country Claims - Kin Insurance (Remote)
04.2023 - 07.2023
- Managed over 200+ daily residential ADR claims. Met both policyholders’ and company expectations by leading comprehensive investigations with police and fire departments; coordinated property inspections and reviewed documents to finalize claims decisions.
- Generated denial and reservation of rights letters, determined settlement amounts, and negotiated settlements within authority limits.
- Complied with statutory and company regulations using clear communication to resolve intricate issues promptly; maintained expertise in multi-state regulations during mediations, trials, and depositions.
Desk Adjuster & Litigation Examiner
Claim Consultant Group /UPC Insurance Co. (Remote)
10.2022 - 12.2022
- Oversaw 300 + residential property claims, evaluating policies and investigating damages to assess coverage and risk; also examined claims content, including subrogation, SIU investigations, and expert reports.
- Generated denial and reservation of rights letters and finalized and negotiated settlements within authority limits.
- Evaluated and processed insurance claims to ensure compliance with policy guidelines.
- Utilized claims management software to document and track claim status efficiently.
Claims Desk Adjuster
The Best Claims Solutions /State Farm
Irving, TX
06.2022 - 08.2022
- Processed 200 + residential property claims by examining policies and records to determine coverage and recover losses.
- Reached fair insurance settlements and utilized Xactimate to generate settlement estimates.
- Offered litigation data insight to prepare for legal proceedings.
Multi-Line Adjuster/Litigation Desk Adjuster
Crawford & Company/Allstate
Allen, TX
09.2021 - 04.2022
- Remotely managed loss investigations across all phases of the claim process involving bodily injury.
- Communicated regularly with claim parties, internal partners, and attorneys to negotiate and settle claims, assessing each to gather important data used in legal proceedings.
- Kept pending files updated consistently as part of litigation preparation.
Property Desk Adjuster and Examiner (Remote)
QA Claims/ State Farm
Irving, TX
04.2021 - 08.2021
- Handled daily property claims. Interpreted complex policy regulations, constructed denial letters, determined settlement amounts, and communicated settlements.
- Analyzed coverage issues on litigated claim files and those with litigation potential. Efficiently processed over 200 claims in accordance with organizational guidelines.
Property Desk Adjuster & Examiner - In-Office
Pilot Catastrophe Services / Allstate, Frontline Insurance & State Farm
Ft. Worth, TX
08.2017 - 11.2020
- Specialized in managing daily and long-term property damage, vehicle, and automotive claims.
- Oversaw claims progression by collaborating with insurance companies, clients, and partners.
- Negotiated settlements and advised on litigation regarding claims.
MULTI LINE ADJUSTER & CLAIMS EXAMINER
Claim Consultant Group
Raleigh, NC
01.2018 - 10.2019
MULTI LINE ADJUSTER & CLAIMS ADJUSTER & EXAMINER
Global Risk Solutions
Sarasota, FL
CLAIMS MANAGER & LEGAL ASSISTANT
Godsey Martin Law Firm
Houston, TX
04.2016 - 05.2017
CLAIMS ADJUSTER & WORKERS’ COMPENSATION LEGAL ASSISTANT
Carolyn Comier Law Firm
Houston, TX
01.2010 - 03.2016
CLAIMS ADJUSTER & WORKERS’ COMPENSATION LEGAL ASSISTANT
Carolyn Comier Law Firm
Houston, TX
01.2018 - 07.2018
LEGAL ASSISTANT
Lone Star Legal Aid & Harris County Children’s Protective Services
Houston, TX
AUTO & WORKERS’ COMPENSATION
Daniels & Daniels Law Firm
Houston, TX
09.1989 - 10.1993
Education
Bachelor of Arts - Social Work & Criminal Justice
University of Memphis
Paralegal - undefined
Southwest Paralegal Institute
Skills
- Claims Analysis & Investigations
- Legal Knowledge & Litigation
- Customer Service
- Regulatory Compliance
- Team Collaboration
- Negotiation
- Problem Solving
- Time Management
- Microsoft Office Suite
- Guidewire
Xactimate Id
BOOKSV11@VERSIEHUMBLE
Cotality Id
580-828-663
Additional Claim Experience
- Claim Consultant Group| NCJUA, Raleigh, NC, MULTI LINE ADJUSTER & CLAIMS EXAMINER, 01/01/18, 10/31/19
- Global Risk Solutions, Sarasota, FL, MULTI LINE ADJUSTER & CLAIMS ADJUSTER & EXAMINER
- Godsey Martin Law Firm, Houston, TX, CLAIMS MANAGER & LEGAL ASSISTANT, 04/01/16, 05/31/17
- Carolyn Comier Law Firm, Houston, TX, CLAIMS ADJUSTER & WORKERS’ COMPENSATION LEGAL ASSISTANT, 01/01/10, 03/31/16
- Lone Star Legal Aid & Harris County Children’s Protective Services, Houston, TX, LEGAL ASSISTANT
- Daniels & Daniels Law Firm, Houston, TX, AUTO & WORKERS’ COMPENSATION, 09/01/89, 10/31/93
Timeline
Desk Adjuster/Examiner & ADR
Pilot Catastrophe Services/ TWIA/TFPA
07.2024 - 11.2025
Multi Line Adjuster & Examiner
Allcat Claims Service Liberty Mutual/Safeco Insurance
05.2023 - 08.2023
Sr. Complex Claims Adjuster-PA/Attorney
Brush Country Claims - Kin Insurance (Remote)
04.2023 - 07.2023
Desk Adjuster & Litigation Examiner
Claim Consultant Group /UPC Insurance Co. (Remote)
10.2022 - 12.2022
Claims Desk Adjuster
The Best Claims Solutions /State Farm
06.2022 - 08.2022
Multi-Line Adjuster/Litigation Desk Adjuster
Crawford & Company/Allstate
09.2021 - 04.2022
Property Desk Adjuster and Examiner (Remote)
QA Claims/ State Farm
04.2021 - 08.2021
MULTI LINE ADJUSTER & CLAIMS EXAMINER
Claim Consultant Group
01.2018 - 10.2019
CLAIMS ADJUSTER & WORKERS’ COMPENSATION LEGAL ASSISTANT
Carolyn Comier Law Firm
01.2018 - 07.2018
Property Desk Adjuster & Examiner - In-Office
Pilot Catastrophe Services / Allstate, Frontline Insurance & State Farm
08.2017 - 11.2020
CLAIMS MANAGER & LEGAL ASSISTANT
Godsey Martin Law Firm
04.2016 - 05.2017
CLAIMS ADJUSTER & WORKERS’ COMPENSATION LEGAL ASSISTANT
Carolyn Comier Law Firm
01.2010 - 03.2016
AUTO & WORKERS’ COMPENSATION
Daniels & Daniels Law Firm
09.1989 - 10.1993
MULTI LINE ADJUSTER & CLAIMS ADJUSTER & EXAMINER
Global Risk Solutions
LEGAL ASSISTANT
Lone Star Legal Aid & Harris County Children’s Protective Services
Bachelor of Arts - Social Work & Criminal Justice
University of Memphis
Paralegal - undefined
Southwest Paralegal Institute