Versie White
Summary
Developed leadership and team coordination skills in fast-paced retail environment for over three years. Focused on inventory management, customer relations, and sales strategies. Seeking to transition into a new field while still leveraging a strong foundation in team leadership and customer service skills.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
DSW/ Designer Shoe Warehouse
07.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Daycare Teacher's Assistant
The Goddard School Of Livingston
09.2022 - 04.2023
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Collaborated with instructors to develop engaging lesson plans.
- Developed and implemented strategies to improve student engagement.
- Prepared reports and maintained administrative records.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Sales Associate/Retail Cashier
Macy's
08.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
High School Diploma -
Orange High School
Orange, NJ06-2021
Skills
- Problem-solving
- Customer service and engagement
- Team motivation
- People management
- Safety processes and procedures
- Verbal and written communication
- Time management
- Multitasking and organization
- Positive attitude
- Leadership qualities
- Adaptability and flexibility
- Administrative skills
Languages
English
Full Professional
American Sign Language
Limited Working
Timeline
Assistant Store Manager
DSW/ Designer Shoe Warehouse
07.2023 - Current
Daycare Teacher's Assistant
The Goddard School Of Livingston
09.2022 - 04.2023
Sales Associate/Retail Cashier
Macy's
08.2020 - 06.2021
High School Diploma -
Orange High School
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