Vertis Green
Ocoee,FL
Summary
Experienced HR professional specializing in payroll operations and employee relations at Verizon. Track record of improving service delivery and maintaining high first touch resolution rates. Strong background in compliance auditing and onboarding, using analytical skills to optimize operational processes. Expertise in data analysis and trend forecasting, contributing to strategic business outcomes.
Overview
8
8
years of professional experience
Work History
Analyst-HR Service Center
Verizon
Lake Mary, Florida
09.2023 - Current
- Engaged employees through effective communication of Human Resource (HR) policies via Live Engage and Workday Help, ensuring first touch resolution.
- Exceeded Service Level Agreement (SLA) goals by demonstrating urgency, accuracy, and accountability in service delivery.
- Contributed ideas for process enhancements during leadership meetings and individual discussions.
- Maintained Fundamental Payroll Certification (FPC) certification by participating in required training with Payroll Organization.
- Facilitated onboarding training to support new hires effectively.
- Integrated quality feedback from one-on-ones into daily responsibilities for continuous improvement.
- Collaborated with Payroll team on inbound processes to ensure operational efficiency.
- Processed Human Resource Business Partner (HRBP) inquiries related to payroll and short-term disability claims through diverse channels.
Analyst-Payroll
Verizon
Lake Mary, Florida
06.2021 - 09.2023
- Resolved incoming emails for Executive, Legal, and HRBPs with precision and efficiency.
Answered Live Engage Chats to effectively address employee payroll inquiries.
Maintained professionalism while ensuring First Time Resolution (FTR) of issues.
Processed payroll-related forms, including state and federal W-4s, accurately.
Managed OnBase documents such as garnishments and IRS lock-in letters promptly.
Executed processing of Common Pay Letters and Reciprocity forms in a timely manner.
Ensured effective communication and resolution of payroll issues for employees.
Uphold high service standards in all employee interactions.
Payroll Administrator
Verizon
Lake Mary, Florida
04.2018 - 06.2021
- Ensured compliance with regulations by processing payroll for employees using company systems.
- Verified accuracy of employee timecards to uphold payroll integrity.
- Collaborated with HR to efficiently update employee information.
- Prepared payroll reports for management review and analysis.
- Resolved discrepancies between payroll records and employee inquiries promptly.
- Provided clear responses to payroll inquiries from employees and management.
- Assisted in auditing payroll processes for compliance with federal and state regulations.
- Maintained proactive communication on payroll matters to enhance transparency.
Education
MBA - Project Management
Colorado Technical University
Colorado Springs, CO05-2015
MBA - Business Administration And Management
Colorado Technical University
Colorado Springs, CO05-2014
BBA - Business Administration And Management
Faulkner University
Montgomery, AL05-2012
Skills
- Workday Human Capital Management (HCM) and payroll
- Oracle and PeopleSoft
- Automatic Data Processing (ADP) payroll processing
- User acceptance testing (UAT) and analysis
- Payroll tax compliance
- Excel skills
- Google Workspace proficiency
- Microsoft Office suite
- Case management systems
- Data quality assurance
History
- 05/14/25, Edit, Vertis Green, Self, Successfully Completed
- 01/23/25, Add, Vertis Green, Administrator, Successfully Completed
Timeline
Analyst-HR Service Center
Verizon
09.2023 - Current
Analyst-Payroll
Verizon
06.2021 - 09.2023
Payroll Administrator
Verizon
04.2018 - 06.2021
MBA - Project Management
Colorado Technical University
MBA - Business Administration And Management
Colorado Technical University
BBA - Business Administration And Management
Faulkner University