Veselin Durasic
Bar
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and streamlining operations at Irish Ferries. Skilled in inventory management and staff training, coupled with an engaging personality and a service-oriented mindset. Demonstrated ability to improve cleanliness standards and foster team development, significantly contributing to a positive dining experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Bar Kafic
07.2021
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Steward Supervisor
Irish Ferries
06.2023 - Current
- Maintained high standards of cleanliness and sanitation in all areas, resulting in consistently positive health inspection reports.
- Enhanced team efficiency by implementing new procedures and streamlining daily operations.
- Facilitated cross-training among stewarding team members, enhancing flexibility in staffing assignments to meet fluctuating demand levels efficiently.
- Mentored junior staff members, providing ongoing guidance to foster professional growth within the department.
- Ensured proper maintenance of equipment and facilities through regular inspections and prompt repair or replacement as needed.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Supervised food presentation and plating to enhance visual appeal.
- Served consistent portions following recipes and control standards.
Steward
Irish Ferries
03.2022 - 04.2023
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Restaurant Waiter
Zappa Restaurant
09.2020 - 01.2022
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Buffet Attendant
Celebrity Cruises
03.2020 - 08.2020
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Supported efficient kitchen operations by communicating effectively with culinary staff regarding dish replenishment and quality.
- Promoted a welcoming atmosphere, promptly addressing guest inquiries or concerns during meal services.
- Demonstrated versatility, assisting other staff members with tasks such as dishwashing or bussing tables when needed.
Restaurant Waiter
Restaurant Planet
03.2017 - 10.2017
Restaurant Waiter
Restaurant Forest
01.2016 - 02.2017
- Maintained clean and organized dining areas for optimal guest experience.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
General Studies
Gimnazija "Niko Rolovic"
Bar, Montenegro05.2018
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Complex Problem-Solving
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Suggestive Selling
- Alcohol awareness
- Food Service
- Team training and development
- New Hire Training
- Inventory
- Staff Management
- Fast Learner
- Honest and Dependable
Certification
- Basic training certificate
- Medical first aid Certificate
- Security awareness Certificate
- Certificate for seafarers with designated security duties
- Crowd management on passenger Ship
- Survival craft and rescue boats operations other than fast rescue boats
- Crisis management and human behavior
- MES Chute training
Languages
English
Advanced (C1)
Croatian
Advanced (C1)
Russian
Beginner (A1)
Serbian
Bilingual or Proficient (C2)
Bulgarian
Beginner (A1)
Timeline
Steward Supervisor
Irish Ferries
06.2023 - Current
Steward
Irish Ferries
03.2022 - 04.2023
Bartender
Bar Kafic
07.2021
Restaurant Waiter
Zappa Restaurant
09.2020 - 01.2022
Buffet Attendant
Celebrity Cruises
03.2020 - 08.2020
Restaurant Waiter
Restaurant Planet
03.2017 - 10.2017
Restaurant Waiter
Restaurant Forest
01.2016 - 02.2017
General Studies
Gimnazija "Niko Rolovic"
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