Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

Vesna Petreska Micevski

Bettendorf,IA

Summary

Hard working and decisive person, ready do tackle every challenge that job offers. Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Dedicated to work efficiently, multitask and quickly mastering new skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Planet Fitness
Davenport, IA
10.2024 - Current
  • Documented customer interactions, transactions and comments for future use.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Handled and resolved consumer inquiries with precision and efficiency.
  • Delivered exceptional customer support to address and resolve complaints swiftly.
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Developed positive relationships with customers through friendly interactions.

Baker and Prep Cook

Hardee's
Bettendorf, IA
07.2024 - Current
  • Stocked shelves with freshly-baked goods throughout the day as needed.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Rotated stock as needed to keep freshness intact.
  • Followed food safety guidelines while preparing all food items.
  • Adhered to company policies regarding storage, handling and preparation of food items.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Kept the kitchen area clean at all times during shifts.
  • Maintained an accurate inventory of supplies needed for daily operations.
  • Cleaned and sanitized work areas and equipment to ensure food safety standards.

Helicopter Pilot

Ministry of Interior - Police Unit
Skopje, Macedonia, North Macedonia
10.2014 - 12.2023
  • Directed in-flight actions for reconnaissance, and search and rescue operations.
  • Performed search-and-rescue operations over land and water in coordination with local authorities.
  • Provided medical evacuation services to remote locations in a timely manner.
  • Fire fighting activities with two different systems (simplex and bambi bucket)
  • Participated in military exercises such as troop transport missions or reconnaissance patrols.
  • Executed short and long range flights over mountainous terrain in all weather conditions.
  • Calculated aircraft weight, balance and fuel requirements for each flight.
  • Ensured timely arrival at designated landing sites while adhering to regulations.
  • Maintained flight logs and records of maintenance, operational data, and flight times.
  • Studied maps and flight plans prior to navigation to map out flight routes, stops, fuel requirements and alternate destinations.
  • Operated radio equipment to contact control towers for takeoff clearances, arrival instructions and other information.
  • Determined courses and schedules and evaluated weather conditions to promote safety of crew and passengers.

Truck Dispatcher

ITP express INC
Crown Point, IN
02.2014 - 09.2014
  • Maintained communication with drivers regarding routes, load information and delivery updates.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Created schedules and dispatched drivers to various sites.
  • Responded to customer messages in regards to delivery issues.
  • Provided customer service by responding to inquiries from customers regarding shipments.

Education

Helicopter Pilot

Elbit Systems
Skopje
12-2015

Bachelor of Criminology - Criminology

St. Kliment Ohridski - Bitola
Skopje
06-2012

Skills

  • Multi-Tasking Abilities
  • Crew Resource Management
  • Efficient Time Management
  • Flight Planning
  • Load Calculations
  • Stress Tolerance
  • Deadline-Oriented
  • Customer Relations
  • Oral and Written Communications
  • Dispatch of Drivers

Languages

English
Professional
Macedonian
Native/ Bilingual
Spanish
Limited

Affiliations

  • Book reading
  • outdoor hiking

Certification

  • EASA CPL (H)
  • FAA PPL (H)
  • English proficiency EASA (level 6- lifetime)

Timeline

Customer Service Representative

Planet Fitness
10.2024 - Current

Baker and Prep Cook

Hardee's
07.2024 - Current

Helicopter Pilot

Ministry of Interior - Police Unit
10.2014 - 12.2023

Truck Dispatcher

ITP express INC
02.2014 - 09.2014

Helicopter Pilot

Elbit Systems

Bachelor of Criminology - Criminology

St. Kliment Ohridski - Bitola

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Vesna Petreska Micevski