Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Vesna Sakota

Las Vegas,NV

Summary

Experienced hospitality professional with a proven track record in delivering exceptional guest service. Adept at anticipating and resolving guest needs, managing requests efficiently, and ensuring a memorable and seamless experience. Recognized for strong communication, organizational skills, and a personalized approach to service. Highly collaborative and adaptable, consistently contributing to team success and exceeding guest expectations in dynamic environments.

Overview

13
13
years of professional experience

Work History

Concierge

THE COSMOPOLITAN OF LAS VEGAS
06.2021 - Current
  • Recognized for professional excellence as a member of the prestigious Les Clefs d’Or USA, following a rigorous and highly selective application process
  • Coordinating itineraries from start to finish for guests visiting for birthdays, pre-wedding and wedding related festivities
  • Elevating guest’s stay with special Concierge offerings by selling room decoration packages and in-room amenities
  • Orchestrating and managing travel plans for large parties including transportation, dining reservations, gift bags, welcome letters and more
  • Exercising creativity to guide guests with room decoration aesthetic, celebratory cake decorations and any “outside the box” requests
  • Building relationships with all partnered departments and vendors, to ensure a seamless collaboration and partnership

Advertising Account Coordinator

MGM RESORTS INTERNATIONAL
10.2019 - 03.2020
  • Independently managed complex campaigns from start to finish
  • Responsible for managing a revenue generating Menu Engineering initiative across all MGM Resorts Food and Beverage outlets
  • Acted as a liaison between the Agency and the client to facilitate a close partnership
  • In charge of coordinating and managing all Transient Sales placements on the media grid and meeting all placement deadlines
  • Partnered with Design teams to ensure that deadlines and creative visions are met
  • Formed and maintained relationships with all internal and external clients, media partners and Agency teams

Concierge

THE MIRAGE
02.2013 - 10.2019
  • Coordinated and planned guest itineraries before and during stay, while navigating multiple software programs, complex requests and complaints
  • Created and maintained relationships with departments and partners across all platforms to ensure quality customer service
  • Managed and promptly responded to email inquiries and feedback, and ensuring that each guest becomes a loyal, return guest
  • Stayed organized, while following up and ensuring that each guest request was facilitated in professional and timely manner
  • Multi-tasked between various duties and guest inquiries in a call-center and front desk environment

Education

Bachelor of Science - Hotel Administration

UNIVERSITY OF NEVADA, LAS VEGAS
05.2013

Skills

  • Attention to detail
  • Highly adaptable
  • Effective problem solving
  • Excellent multitasking and organization
  • Detail-oriented approach
  • Conflict resolution
  • Exceptional communication
  • Relationship building

Accomplishments

Member of Les Clefs d'Or USA

Languages

Serbian
Native or Bilingual

Timeline

Concierge

THE COSMOPOLITAN OF LAS VEGAS
06.2021 - Current

Advertising Account Coordinator

MGM RESORTS INTERNATIONAL
10.2019 - 03.2020

Concierge

THE MIRAGE
02.2013 - 10.2019

Bachelor of Science - Hotel Administration

UNIVERSITY OF NEVADA, LAS VEGAS

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