Veranica Hosea
Mariposa County
Merced,CA
- 4+ years of supervisory/management role - 5+ year in office administration/clerical specialist work - 9+ years of Customer Service experience - Eager to consistently enhance and adaptable to changes, with a goal of optimizing results through personal growth.
17
Years of experience
Work History
Eligibility Specialist II
2 Months
Mariposa County - Mariposa, CA | 06.2026 - Current
- Reviewed and assessed applications and supporting documentation to determine both initial and ongoing eligibility for public assistance programs such as [programs such as, e.g., SNAP, GA, TANF, Medicaid].
- Reviewed and assessed applications and supporting documentation to determine both initial and ongoing eligibility for public assistance programs such as [programs such as, e.g., SNAP, GA, TANF, Medicaid].
- Applied established policies and regulations to ensure accurate benefit determinations and maintain program compliance.
- Monitored active cases for changes in client circumstances, initiating timely updates to benefits as needed.
- Maintained accurate and confidential case records within electronic case management systems, ensuring data integrity and adherence to privacy laws.
- Collaborated with internal teams and external agencies to verify information and resolve discrepancies, facilitating seamless service delivery.
- Reviewed client circumstances regularly, updating benefits promptly based on changes.
Intake Specialist
1 Year 8 Months
PHMC ELRC 18 - Philadelphia, PA | 09.2024 - 05.2026
- Conducted comprehensive assessments to determine client eligibility for services.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Coordinated intake processes, ensuring timely service delivery and compliance with regulations.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Communicated effectively with clients to gather necessary documentation and information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Obtained and maintained accurate client records
TANF Coordinator-interim Supervisor
1 Year 6 Months
ELRC 18 - Philadelphia, PA | 01.2023 - 07.2024
- Verified and updated monthly invoices to ensure accurate fiscal reporting
- Trained new team members and supported supervisors in creating and implementing new work logs.
- Maintained and reported weekly production log to track team performance
- Provided effective solutions to challenging cases
- Providing monthly goal performance and result for the team to eligibility manager.
- Reporting to Eligibility manager while acting as interim/back-up supervisor to oversee TANF team
- Managing caseloads and reassigning priority daily tasks to each team member
- Maintaining and reporting the weekly production log
- Providing monthly goal performance and results for the team to eligibility manager.
Retail Specialist
9 Months
Staples | 05.2023 - 02.2024
- Performed weekend floor duties, including customer service, merchandise stocking, and replenishment, while updating sale price tags weekly.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
Eligibility Specialist
1 Year 6 Months
ELRC 18 | 07.2021 - 01.2023
- Managed caseload of clients within eligibility team to ensure timely processing of applications
- Assisted in completion of special projects
- Provided tailored solutions to clients based on their specific needs.
- Contributes to the completion of assigned special projects
Cage Cashier
1 Year 1 Month
Live! Casino & Hotel | 07.2021 - 08.2022
- Provided customer service in part-time roles
- Provided accurate and timely services to meet customer needs
- Maintained compliance with state gaming laws and anti-money laundering regulations through thorough record-keeping and reporting
Shift Manager
3 Years 5 Months
ALDI USA | 09.2017 - 02.2021
- Led and trained team to effectively meet operational requirements.
- Reconciled sales and received products to ensure accurate inventory counts.
- Upheld customer service standards while enhancing store image and addressing customer needs.
- Implementing measures to minimize losses.
Food Service Worker
3 Months
Philly Pretzel Factory | 07.2017 - 10.2017
- Collaborated with team to prepare and sell fresh products, enhancing customer satisfaction.
- Providing exceptional customer service by efficiently managing sales and order demands.
Evening Floor Supervisor
7 Months
Kmart | 02.2017 - 09.2017
- Achieved shift goals by collaborating effectively with evening floor associates.
- Coached and trained front-end associates, enhancing team performance and onboarding experience for new members.
- Coaching and training front-end associates, including new team members.
- Leading efforts in recovery and ensuring proper store security at the close of the business day.
- Addressing member concerns and feedback in a responsible manner.
- Monitoring expense control by adhering to standard procedures in reporting losses.
Retail Associate
1 Year
ALDI USA | 09.2016 - 09.2017
- Managing merchandise stocking with a focus on delivering excellent customer service.
- Ensuring product quality and upholding operational standards while adhering to the weekly price change process.
Food Service Worker
1 Year
7-Eleven | 03.2014 - 03.2015
- Fulfilling the role of a Customer Service/Register Operator.
- Ensuring customer satisfaction through the timely provision of fresh coffee and hot food.
- Driving sales through strategic stock ordering and effective merchandising.
- Concluding each shift with precise inventory counting of high-value items.
Home Health Aide
1 Year 9 Months
CEREBRAL PALSY ASSOCIATION OF THE NORTH COUNTRY WELFARE BENEFITS PLAN | 03.2009 - 12.2010
- Providing in-home care for a disabled client, including assistance with meals and various daily tasks.
Education
Associate of Science - Criminal Justice and Corrections
North Country Community College
01-2010
Incomplete study without a degree; one credit short of CRJ degree.
Criminal Justice/Law Enforcement Administration
California State University-Dominguez Hills
01-2007
Completed one semester of study for the Criminal Justice major
Associate in Applied Science
El Camino College
01-2007
General Business and Business Law focused Classes
Skills
- Office Administration
- General Management
- Research Skills
- Team lead
- Problem Solving
- Cash Handling
- Data Analysis
- Data Entry