Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vianca Demesa

Vianca Demesa

Jacksonville,FL

Summary

Adept at multitasking and exceptional customer service, I enhanced guest experiences at Ponte Vedra Inn and Club, leading to increased repeat customer rates. Skilled in cash handling and foreign currency exchange at Mercantile Stores Group. Knowledgeable about handling special dietary requirements and general food safety standards. My strong work ethic and problem-solving abilities drive results, showcasing my commitment to excellence and efficiency.

Overview

5
5
years of professional experience

Work History

Server

Ponte Vedra Inn and Club
05.2019 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Treasury Assistant

Mercantile Stores Group
07.2019 - 11.2019
  • Managed outstanding balance amounts by evaluating reports and determining collection statuses.
  • Enhanced cash flow management by monitoring daily bank balances and performing timely fund transfers.
  • Performing at Forex which is a Foreign Currency Exchange and a remittance.

Education

Bachelor Of Business Administration - Marketing

Don Honorio Ventura Technological State University
Bacolor Pampanga, Philippines
04.2018

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Hospitality service expertise
  • Professional Appearance
  • Safe Food Handling
  • Sales expertise
  • Allergy awareness
  • Foreign language proficiency
  • Multitasking Abilities
  • Problem-solving abilities
  • Courteous Phone Demeanor

Languages

English
Full Professional
Tagalog
Native or Bilingual
Spanish
Limited Working

Timeline

Treasury Assistant

Mercantile Stores Group
07.2019 - 11.2019

Server

Ponte Vedra Inn and Club
05.2019 - Current

Bachelor Of Business Administration - Marketing

Don Honorio Ventura Technological State University

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Vianca Demesa