Vianca Gonzalez
32433 Camino Del Rey Los Fresnos,TX
Summary
Results-oriented individual with experience in customer service, and known for strong adaptability. Skilled in conflict resolution, time management, and communication. Successfully works as part of a team to reach personal and employer goals. Confident communicator; looking for a new role where hard work and dedication will be highly valued.
Overview
2
2
years of professional experience
1
1
Certification
Work History
CSR
Ez Clean Express Car Wash
Los Fresnos, Texas
07.2025 - Current
- Identified customer needs and provided appropriate solutions.
- Educated customers on special pricing opportunities and company offerings.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Cashier/Sales Floor Associate
Big Chief Fireworks
Brownsville, Texas
12.2023 - Current
- Seasonal job that requires me to work on holidays.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers and answered any questions they had about the store's products and services.
Cane's Crewmember
Rasing Canes
Victoria, Texas
10.2024 - 05.2025
- Provided excellent customer service by taking orders and answering questions.
- Collaborated with colleagues to ensure timely service during peak hours.
- Assisted team members with food preparation and assembly tasks.
Education
Some College (No Degree) - Cyber Security
University of Houston-Victoria
Victoria, TXSome College (No Degree) - Criminal Justice
Texas Southmost College
Brownsville, TXSkills
- Team collaboration
- Problem solving
- Adaptable
- Independent
- Determined
- Attention to detail
Certification
- Excel
- Powepoint
- Word
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- 2x 1st Team All-District (Los Fresnos High School)
- 2nd Team All-District (Los Fresnos High School)
Timeline
CSR
Ez Clean Express Car Wash
07.2025 - Current
Cane's Crewmember
Rasing Canes
10.2024 - 05.2025
Cashier/Sales Floor Associate
Big Chief Fireworks
12.2023 - Current
Some College (No Degree) - Cyber Security
University of Houston-Victoria
Some College (No Degree) - Criminal Justice
Texas Southmost College