VIANCA K. RAMOS
CarMax
Fords,NJ
6
years of professional experience
Driven and highly motivated sales and operations professional with progressive leadership experience across automotive retail, fitness management, insurance sales, and customer service industries. Demonstrated success in driving revenue growth, leading high-performing teams, converting leads into long-term customers, and improving overall business operations. Skilled in sales strategy, customer retention, team development, conflict resolution, payroll coordination, scheduling, and operational oversight. Recognized for strong communication, relationship-building, and the ability to create positive customer experiences while exceeding company goals and sales expectations.
Work History
Sales Associate
1 Year 1 Month- Assist customers throughout the vehicle purchasing process by providing product knowledge, pricing guidance, and financing information.
- Build strong customer relationships through exceptional communication, professionalism, and customer-focused service.
- Support daily sales operations through POS transactions, inventory organization, and showroom presentation.
- Promote warranties, financing options, and additional services to maximize revenue opportunities and customer value.
- Collaborate with team members to consistently meet sales goals and maintain high customer satisfaction scores.
- Assisted customers in selecting vehicles, providing tailored recommendations based on needs and preferences.
- Documented customer interactions in CRM system for tracking and follow-up purposes.
- Managed inbound calls to resolve customer inquiries swiftly.
- Performed thorough vehicle cleaning, ensuring high standards of hygiene and presentation.
Life Insurance Agent
5 Months- Conducted client consultations to evaluate financial protection needs and recommend personalized insurance solutions.
- Generated new business through lead calling, networking, referrals, and relationship-building strategies.
- Managed insurance applications, policy processing, and claims support while maintaining compliance standards.
- Educated clients on life insurance products including term and whole life coverage options.
- Utilized strategic sales techniques to increase client acquisition and improve policy retention.
General Manager
4 Months- Oversaw all daily operations for a high-volume fitness facility, ensuring exceptional member experiences and operational efficiency.
- Generated sales for Personal Training and Memberships
- Managed hiring, onboarding, training, payroll coordination, scheduling, and performance evaluations for staff members.
- Led membership and personal training sales initiatives while driving revenue growth and retention performance.
- Handled escalated customer concerns professionally while maintaining a positive and welcoming gym environment.
- Conducted team meetings, developed sales strategies, and coached employees to improve overall performance.
- Managed social media engagement and promotional activities to strengthen local brand awareness and customer engagement.
- Monitored inventory levels, implementing cost-effective purchasing strategies for gym supplies.
- Coordinated marketing initiatives to attract new members and increase community engagement.
- Oversaw scheduling to optimize staff coverage during peak hours, enhancing service delivery.
- Developed and implemented sales strategies to enhance team performance and increase revenue.
Assistant General Manager
7 Months- Supported overall business operations including inventory management, customer service, and membership sales.
- Assisted in leading team performance and maintaining high operational standards within the facility.
- Helped drive monthly revenue goals through membership promotions, lead conversion, and customer retention efforts.
- Monitored facility cleanliness, equipment maintenance, and employee accountability.
- Resolved customer concerns and supported management in maintaining strong member satisfaction.
Front Desk MSR
7 Months- Managed front desk operations and delivered professional customer service to members and guests.
- Converted incoming leads into memberships through tours, consultations, and relationship-focused sales techniques.
- Scheduled appointments, maintained class schedules, and assisted with daily administrative responsibilities.
- Supported gym sales growth through membership promotions and customer engagement.
Shift Leader
1 Year 6 Months- Supervised shift operations and ensured team members completed responsibilities efficiently and accurately.
- Handled customer concerns and resolved service-related issues while maintaining professionalism.
- Supported employee productivity through leadership, coaching, and effective communication.
- Maintained operational standards, inventory awareness, and overall store efficiency during shifts.
Education
High School Diploma
Skills
Sales & Revenue Growth
Team Leadership
Customer Relationship Management
Business Operations
Lead Conversion
Client Retention
KPI Tracking
Employee Development
Conflict Resolution
Payroll & Scheduling
Sales Strategy
Team Building
Communication Skills
Customer Satisfaction
Operational Efficiency
Inventory Management
Process Improvement
Upselling & Cross-Selling
Timeline
Sales Associate
CarMax
07.2025 - CurrentRead More
Life Insurance Agent
American Income Life
12.2024 - 05.2025Read More
General Manager
Crunch Fitness
12.2023 - 04.2024Read More
Assistant General Manager
Crunch Fitness
05.2023 - 12.2023Read More
Front Desk MSR
Crunch Fitness
10.2022 - 05.2023Read More
Shift Leader
Dunkin Donuts
11.2020 - 05.2022Read More
Academy for Urban Leadership Charter School
High School Diploma
Read More