Vianca Lizana
Waco,TX
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Leading with an Always On, Never no mindset and always willing to put my best foot forward in everything
Overview
4
4
years of professional experience
Work History
Store Manager
Kids Footlocker
Waco
10.2023 - Current
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Assistant Manager
Footlocker.com Inc.
Waco, Texas
12.2022 - 10.2023
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Sales Lead
Kids Footlocker
Waco, TX
04.2022 - 09.2023
- Reviewed customer data to determine potential new markets and target customers.
- Assisted in developing promotional materials such as brochures, flyers.
- Maintained relationships with existing clients by providing product updates and information.
- Monitored competitor activities to stay ahead of the competition in terms of pricing, products.
Lead Cashier
Rosas Cafe
Waco, TX
05.2021 - 01.2022
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Maintained a clean and organized work environment to ensure customer satisfaction.
Education
High School Diploma -
University High School
Waco, TX05-2024
Associate of Business Administration -
McLennan Community College
Waco, TXSkills
- Promotional planning
- Operational budgeting
- Hourly shift management
- Store operations oversight
Timeline
Store Manager
Kids Footlocker
10.2023 - Current
Assistant Manager
Footlocker.com Inc.
12.2022 - 10.2023
Sales Lead
Kids Footlocker
04.2022 - 09.2023
Lead Cashier
Rosas Cafe
05.2021 - 01.2022
High School Diploma -
University High School
Associate of Business Administration -
McLennan Community College