Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vianca Sosa

Lacassine,LA

Summary

Detail-oriented customer service representative skilled in issue resolution and effective communication. Committed to enhancing customer satisfaction through education and feedback analysis.

Overview

1
1
Language
3
3
years of professional experience

Work History

Customer Service Representative

4 Over Inc.
Moonachie, New Jersey
05.2022 - 04.2025
  • Resolved customer complaints with professionalism and efficiency.
  • Assisted customers with inquiries about products and services to ensure satisfaction.
  • Educated customers on product features and usage benefits, improving their product knowledge and satisfaction.
  • Provided management with feedback on recurring customer issues and actionable suggestions for improvement, helping enhance service quality.

Education

High School Diploma -

NSPS
Santo Domingo, Dominican Republic
08-2017

Skills

  • Customer education
  • Issue resolution
  • Feedback analysis
  • Attention to detail
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Time management

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

4 Over Inc.
05.2022 - 04.2025

High School Diploma -

NSPS
Vianca Sosa