Vianese Bolton
East Hartford,CT
Summary
Driven Customer Service Representative with a proven track record at Insurance Staffers Inc, excelling in call management and problem-solving abilities. Enhanced productivity by anticipating customer needs, significantly improving service levels. Skilled in data entry and customer service, adept at delivering outstanding support and improving processes.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Insurance Staffers Inc
03.2022 - 07.2023
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
Customer Service Representative
Metlife
08.2011 - 04.2021
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
GED -
Roshambeau
White Plains, NYSkills
- Account updating
- Data Entry
- Call Management
- Problem-solving abilities
- Reading Comprehension
- Customer Service
- Product Knowledge
- Data Collection
Timeline
Customer Service Representative
Insurance Staffers Inc
03.2022 - 07.2023
Customer Service Representative
Metlife
08.2011 - 04.2021
GED -
Roshambeau
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