Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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VIANEY ARROYO

Summary

Dynamic professional with a proven track record at Puretec Industrial Water, pioneering the Inside Sales department and leading the Accounts Receivable team. Excelled in enhancing customer relations and streamlining billing procedures, leveraging expertise in QuickBooks and CRM systems. Demonstrated exceptional organizational skills and a flexible team approach, significantly improving process efficiency and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Inside Sales

Puretec Industrial Water
08.2023 - Current
  • Pioneered and developed the new Inside Sales department, establishing foundational processes and strategies for the role
  • Engaged with potential and existing customers to understand their needs and provide detailed product or service information
  • Managed the sales process from initial contact to order completion, coordinating with other departments to ensure timely delivery
  • Maintained customer relationships through regular follow-ups, addressing concerns, and providing proactive support to encourage repeat business
  • Identified potential customers through research and marketing efforts, qualifying leads for sales opportunities
  • Presented products or services using digital tools like video conferencing, effectively explaining features, benefits, and pricing
  • Tracked sales activities and provided regular performance reports to management
  • Implemented upselling and cross-selling strategies, increasing revenue by offering additional products or services to existing customers
  • Stayed informed about industry trends, product updates, and competitor activities to communicate effectively with customers

Accounts Receivable Supervisor

Puretec Industrial Water
11.2020 - 08.2023
  • Managed daily operations of the Accounts Receivable department, ensuring process accuracy and compliance
  • Led a team in resolving escalations and partnered with cross-functional departments to ensure seamless payment processes
  • Conducted weekly aging reviews and established goals to optimize collections
  • Developed strong relationships with sales, service, and dispatch teams, resolving billing discrepancies and maintaining accurate records
  • Implemented credit policies for customers and repayment strategies for delinquent accounts
  • Completed month-end reconciliations and provided support to Accounts Payable (AP) and Billing departments

Accounts Receivable/Billing/Accounts Payable Specialist

Puretec Industrial Water
10.2015 - 11.2020
  • Posted payments, including checks, credit cards, and electronic funds transfers (EFT).
  • Contacted customers regarding past-due accounts, coordinating with dispatch to update account statuses.
  • Processed daily billing for service and delivery orders, and managed online billing processes.
  • Handled month-end tasks, including special billing requirements, credit card setups, and finance charge reversals.
  • Maintained up-to-date customer accounts, contracts, and pricing for accurate billing and reporting.
  • Reconcile vendor statements, manage liability insurance documentation, and maintain accounts payable records.
  • Coordinated with vendors on price discrepancies, prepared commission worksheets, and ensured compliance with tax regulations.
  • Handled month-end tasks, including bank reconciliations, and tax accruals.

Education

Diploma -

Adolfo Camarillo High School

Skills

  • Inside sales
  • Upselling
  • Cross-selling
  • Flexible team player
  • Expert in customer relations
  • QuickBooks
  • Microsoft
  • CRM systems
  • ERP systems
  • Streamlined billing procedures
  • Strong organization
  • Account reconciliation
  • Excellent attention to detail

Accomplishments

  • Generated $2.5 million in revenue in the first fiscal year as part of the newly established Inside Sales department, achieving a 60% close rate.
  • Successfully pioneered and developed the Inside Sales department, setting up processes and strategies from the ground up to drive growth.
  • Enhanced accounts receivable procedures, leading to a significant reduction in outstanding receivables and improved cash flow management.
  • Maintained a high customer retention rate through proactive follow-ups and relationship-building efforts, resulting in repeat business.
  • Streamlined communication between sales, service, and dispatch teams, ensuring timely delivery and accurate billing processes.

Languages

Spanish
Native/ Bilingual

Timeline

Inside Sales

Puretec Industrial Water
08.2023 - Current

Accounts Receivable Supervisor

Puretec Industrial Water
11.2020 - 08.2023

Accounts Receivable/Billing/Accounts Payable Specialist

Puretec Industrial Water
10.2015 - 11.2020

Diploma -

Adolfo Camarillo High School

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VIANEY ARROYO