Vianey Lara
Las Vegas,NV
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat. Strong interpersonal skills, and an ability to lead and motivate a team to success.
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
Overview
15
15
years of professional experience
Work History
Casher
la casa del sabor
Las Vegas, NV
07.2023 - 12.2024
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Processed payments promptly for customers to exceed productivity standards.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
Supervisor
Able Services
San Diego, CA
04.2017 - 12.2020
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Established and enforced clear goals to keep employees working collaboratively.
- Coordinated employee schedules according to shift changes and availability.
- Reviewed completed work to verify consistency, quality and conformance.
Cage Cashier
whiskey petes casino
Las Vegas, NV
03.2015 - 04.2017
- Maintained confidentiality of customers' transactions.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Answered questions regarding casino operations, policies and amenities.
- Collaborated with other departments to improve overall customer experience.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Balanced currency, coin and voucher inventories regularly throughout shift.
- Counted, verified and posted armored car deposits.
- Verified customer identification to ensure compliance with gaming regulations.
Busperson/Hostess
Primm Valley Resorts
Las Vegas, NV
04.2014 - 12.2015
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Wiped down and cleaned chairs, booths and highchairs.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
Front Desk Agent
Motel 8
San Diego, CA
04.2013 - 09.2014
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Responded to inquiries and room requests made online, by phone and via email.
Housekeeping and Laundry Attendant
Seven Mile Casino
Chula Vista, CA
08.2011 - 05.2013
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered requested items such as additional pillows or blankets promptly to guests.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
Janitorial Assistant
ABM Janitorial Services
Chula Vista, CA
01.2010 - 03.2013
- Vacuumed carpets and upholstered furniture.
- Followed safety protocols when using chemical cleaners to prevent accidents.
- Maintained cleanliness and sanitation of multiple facilities including offices, bathrooms, and kitchen areas.
- Monitored building security and safety by locking doors or avoiding hazards.
- Swept and mopped floors in high-traffic areas.
- Kept business entrances clean, tidy and professional in appearance.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
Education
M.A - Medical Assisting
UEI College -
Chula Vista, CA02.2011
Skills
- Payment Processing
- Cash Register Operation
Languages
English
Limited
Spanish
Full Professional
Timeline
Casher
la casa del sabor
07.2023 - 12.2024
Supervisor
Able Services
04.2017 - 12.2020
Cage Cashier
whiskey petes casino
03.2015 - 04.2017
Busperson/Hostess
Primm Valley Resorts
04.2014 - 12.2015
Front Desk Agent
Motel 8
04.2013 - 09.2014
Housekeeping and Laundry Attendant
Seven Mile Casino
08.2011 - 05.2013
Janitorial Assistant
ABM Janitorial Services
01.2010 - 03.2013
M.A - Medical Assisting
UEI College -