VIANEY M. CARRILLO
Hand and Plastic Surgeon
Las Vegas,USA
3
Languages
1
Certification
11
years of professional experience
I'm a highly motivated and customer-centric person with a proven track record in healthcare and retail settings. Adept at providing exceptional service, managing patient information, and collaborating effectively with colleagues. I'm eager to contribute my skills and enthusiasm to a challenging new role where I can make a positive impact.
Work History
Receptionist
1 Year 9 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Support the office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Collect online payments, processed transactions and updated relevant records.
- Corresponded with clients through email, telephone, or postal mail.
Front Desk Receptionist
6 Months- As a Front Desk Receptionist, I served as the initial point of contact for patients, greeting them, answering phone calls, and managing appointments.
- I ensured efficient patient flow by verifying eligibility, collecting payments, and managing medical records.
- Coordinated communication between patients and medical staff to enhance service delivery.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Trained new front desk staff on operational protocols and customer service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted visitors warmly, creating positive first impression of organization.
- Resolved customer problems and complaints.
Medical Assistant
5 Years- My responsibilities as a Medical Assistant included preparing examination rooms, taking vital signs, and accurately documenting patient information in EHR systems.
- I also scheduled appointments, verified insurance coverage, and provided exceptional customer service to patients.
Retail Sales Associate
1 Year- As a Retail Sales Associate, I focused on delivering excellent customer service while achieving sales goals.
- I assisted customers with product selection, maintained store organization, and conducted inventory counts.
- Trained new sales associates on product knowledge and effective sales techniques to boost team performance.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Resolved customer inquiries and complaints, maintaining high satisfaction rates through effective problem-solving skills.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Associates - Cosmetology
Associate of Science - Medical Coding And Billing
Skills
Customer Service
Communication
Patient Care
Administrative Support
Verbal and written communication
Decision-making
People management
Team management
Goal setting
Customer service
Team leadership
Teamwork and collaboration
Multitasking and organization
Problem-solving
Certification
- CPR Certification
- Electronic Health Records
LANGUAGES
English
Spanish - Full Professional
Portuguese - Professional Working
Timeline
Receptionist
Hand and Plastic Surgeon
11.2024 - CurrentRead More
Front Desk Receptionist
Womans Cancer Center
05.2024 - 11.2024Read More
Medical Assistant
Heart & Chest Pain Clinic
01.2018 - 01.2023Read More
Retail Sales Associate
Sunglass Hut
01.2016 - 01.2017Read More
UEI
Associate of Science from Medical Coding And Billing
Read More
Cinta Aveda Institute
Associates from Cosmetology
Read More