Vianey Serrato Contreras
San Diego,CA
Summary
Motivated Patient Service Representative with background in supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Sherman Heights Family Health Centers of San Diego
San Diego, CA
09.2020 - 10.2023
- Ensured all necessary paperwork was completed prior to patient visits.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Referred patients to appropriate professionals and services.
- Registered patients by verifying records to update computer system and patient charts.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Obtained proper authorization and identification to release confidential medical records.
Front Desk Associate
Massage Envy
San Diego, CA
06.2019 - 08.2020
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Answered phone and emails to make reservations and take guest information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Starbucks Barista
Target
San Diego, CA
09.2018 - 06.2019
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
Sales Associate
Pancho Villa Market
San Diego, CA
01.2017 - 03.2018
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales/ Merchandising Associate
Office Depot
San Diego, CA
05.2016 - 11.2016
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Maintained accurate inventory records of all merchandise received.
Merchandising Associate
Macy's
San Diego, CA
02.2016 - 03.2016
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
Usher, Concessions, Door Greeter
Reading Cinema
San Diego, California
03.2015 - 01.2016
- Organized lines, lobbies, and promotional material for major movie releases.
- Maintained cleanliness concession stand by refilling condiments, sanitizing cooking equipment and wiping down glass display cases.
- Processed admission payments and provided tickets.
Education
High School Diploma -
San Diego High School- School of Business And Leadership
San Diego, CA06-2015
Skills
- Appointment Scheduling
- HIPAA Compliance
- Customer Service
- Fluent in Spanish and English
- Insurance Verification
- Payment Collection
- Detail Oriented
- Organizational Skills
- Positive Attitude
Volunteer History
- 2013, Our Saviors Lutheran Church, Ohio Street, San Diego, California, Assisted in various booths collecting tickets.
- 2013, San Diego High School, San Diego, California, I helped plan and operate the teacher appreciation week event at our school.
Languages
Fluent in Spanish and English
References
References available upon request.
Timeline
Patient Service Representative
Sherman Heights Family Health Centers of San Diego
09.2020 - 10.2023
Front Desk Associate
Massage Envy
06.2019 - 08.2020
Starbucks Barista
Target
09.2018 - 06.2019
Sales Associate
Pancho Villa Market
01.2017 - 03.2018
Sales/ Merchandising Associate
Office Depot
05.2016 - 11.2016
Merchandising Associate
Macy's
02.2016 - 03.2016
Usher, Concessions, Door Greeter
Reading Cinema
03.2015 - 01.2016
High School Diploma -
San Diego High School- School of Business And Leadership
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