Vianna Laracuente
New York,NY
Summary
Energetic Hostess with exceptional experience enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
4
4
years of professional experience
Work History
Cashier
Burger Fi
06.2019 - 11.2019
- Operated cash register or POS system to receive payment by cash, check and credit card
- Answered product questions with up-to-date knowledge of sales and store promotions
- Accepted cash and credit card payments, issued receipts and provided change
- Verified customer age requirement for alcohol or tobacco purchases
- Learned roles of other departments to provide coverage and keep store operational
- Worked closely with front-end staff to assist customers.
Hostess
Keuh
12.2019 - 06.2022
- Answered phones promptly to record and confirm reservations
- Greeted incoming guests to escort to assigned dining area and present menus
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Keuh
12.2020 - 06.2022
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Cleaned tables and chairs to prepare dining area for next customers
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Trained new employees on restaurant procedures and plating techniques
- Satisfied customers by topping off drinks and offering condiments, napkins and other items
- Operated POS terminals to input orders, split bills and calculate totals
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Hostes
Churrascaria Plataforma
12.2020 - 06.2022
- Maintained clean, organized and professional work environment.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Hostess
Masseria Dei Vini
04.2023 - Current
- Answered phones promptly to record and confirm reservations
- Greeted incoming guests to escort to assigned dining area and present menus
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests
- Helped restaurant staff set up small and large events to coordinate smooth execution
- Tracked seated guests and available seating using computer-based and mobile reservation software
- Monitored dining area to assess server capacity and estimate wait times
- Completed closing duties by emptying trash
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Education
High School Diploma -
Western High School
Davie, FL06.2021
Skills
- Liquor, wine and food service
- Bilingual
- Table bussing
- Menu memorization
- Reservation Documentation
- Team Work
Languages
Spanish
Native or Bilingual
English
Full Professional
Portuguese
Elementary
Hobbies And Interests
- Photography
- Modeling
- Traveling
Timeline
Hostess
Masseria Dei Vini
04.2023 - Current
Server
Keuh
12.2020 - 06.2022
Hostes
Churrascaria Plataforma
12.2020 - 06.2022
Hostess
Keuh
12.2019 - 06.2022
Cashier
Burger Fi
06.2019 - 11.2019
High School Diploma -
Western High School
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