VIANNELA L GUERRERO
Damascus,USA
Summary
Dynamic banking professional with over 3 years of experience in financial services
and business banking. Skilled in account management, compliance, and risk, with
strong expertise in credit analysis, loan processing, and client growth. Proven track
record of meeting targets, improving efficiency, and delivering excellent customer
experiences. Experienced in developing others and applying leadership skills to drive team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Universal Banker
M&T Bank
Germantown, USA
09.2022 - Current
- Service maintenance on accounts retail/consumer, commercial Business and IRA
- Account opening (Checking, savings, Time deposit, IRA, CD, Credit cards)
- Loans, Auto, Personal, Notes, Consolidation etc
- Operations: Monthly audits, Teller line (Supervisor) Vault custodian & ATM custodian
- Notary
- Daily report, Customer Outreach
- Referrals to IRA, Mortgage & Business
- Business development department and merchant service referrals
- Address financial hardships and customer relationship gaps
- Implement outreach calling initiatives to identify new business opportunities and enhance client engagement
- Document and track the customer journey using CCM and ERM systems
- Leverage treasury and merchant services to generate valuable business opportunities
Manager
Coach
Clarksburg, USA
11.2020 - 06.2021
- Responsible for opening and closing the store, scheduling employee shifts, and overseeing daily operations
- Managed inventory, visual merchandising, and sales performance
- Handled online communications, responding to district manager, implementing directives, ensuring compliance
- Required strong leadership, problem-solving, and customer service skills to maintain productivity and client satisfaction.
Marketing Director
Car Source Collision Center
Gaithersburg, USA
- Built and managed company's website, ensuring updates and functionality
- Handled social media accounts, created content and advertisements to enhance brand visibility
- Managed data entry, took professional car pictures for marketing purposes, adjusted the website as needed.
Skills
- Customer outreach
- Microsoft Office and exel proficiency
- Time management
- Team leadership
- Attention to detail
Education
Diploma -
Damascus High School
Damascus, MD06.2020
Certification
Certified Notary Public
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Universal Banker
M&T Bank
09.2022 - Current
Manager
Coach
11.2020 - 06.2021
Marketing Director
Car Source Collision Center
Diploma -
Damascus High School
Similar Profiles
Dwayne HallDwayne Hall
Fraud Prevention Specialist at M&T BankFraud Prevention Specialist at M&T Bank
John Aidan PerryJohn Aidan Perry
Customer Asset Management Strategy Intern at M&T BankCustomer Asset Management Strategy Intern at M&T Bank
Morgan HaentgesMorgan Haentges
Commercial Banking Service Representative at M&T BankCommercial Banking Service Representative at M&T Bank
Adam ButlerAdam Butler
Operational Accounting Associate II at M&T BankOperational Accounting Associate II at M&T Bank
Andrea Valenzuela MoralesAndrea Valenzuela Morales
Server at IhopServer at Ihop