Viannet Villegas
La Quinta,CA
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. I excel in implementing tailored client care plans and optimizing data organization, demonstrating expertise in Microsoft Office. My consistent success in achieving objectives is driven by innovative problem-solving and effective interpersonal communication.
Overview
4
4
years of professional experience
Work History
Case Manager
Desert Arc
Palm Desert, CA
01.2024 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Coordinated transportation services for clients who lacked access to reliable transportation.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Adhered to ethical principles and standards to protect clients' confidential information.
Temporary Community Services Assistant
Riverside University Health System - Behavioral Health
Desert Hot Springs
11.2023 - 01.2024
- Schedule appointments for services and refer clients and/or the public to other agencies when appropriate
- Coordinate and/or provide necessary transportation to clients; assist professional staff by making home visits
- Review register of action; track cases monthly to remind professional staff of cases needing progress reports; maintain and update files
- Assist in coordinating community events
- Provide support and educate participants regarding Department outreach services, education events and/or programs
- Provided customer service to a diverse population of clients, including those with physical and mental disabilities
- Drafted reports outlining progress made towards goals established by the organization
- Submitted reports and review reports and problems with superior.
Library Assistant
Concordia University Irvine
Irvine
08.2020 - 05.2023
- Answered patron questions in-person or by phone regarding library services and resources
- Placed books on proper shelves when returned to circulation
- Gained strong understanding of various methods for cataloging books and other materials
- Handled check-in and check-out process of library books and materials at circulation desk
- Monitored library environments to maintain safe, hazard-free settings.
Student Internship
Turtle Rock Preschool
Irvine
02.2023 - 04.2023
- Assisted lead teachers in managing a classroom of 3-4-year-old children, maintaining a safe and welcoming environment conducive to learning and play
- Supported the development of social and emotional skills through conflict resolution and positive reinforcement techniques
- Contributed to lesson planning and the implementation of age-appropriate activities, including arts and crafts, Storytime, and music and movement exercises
- Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement
- Assisted with daily routines, including mealtime, naptime, and toileting, while ensuring the children's physical and emotional well-being.
Education
Bachelor of Arts - Psychology
Concordia University Irvine
Irvine, CASkills
- Leadership
- Microsoft Office
- Data Entry
- Problem-Solving
- Data organization and confidentiality
- Community Outreach
- Implementing Client Care Plans
- Strong communication and interpersonal skills
- Case Management
LANGUAGES
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- President of Nuestra Voz (Concordia University Irvine) (2022-2023)
- Treasurer of B.S.U. (Concordia University Irvine) (2021-2023)
- Speaker/Student Coordinator for the Hispanic Leadership Conference (Concordia University Irvine) (2022)
- Volunteered for Latina Leadership Conference (Concordia University Irvine) (2019)
- Student Organizer at LifeStream blood drives at La Quinta High School (2018-2019)
Timeline
Case Manager
Desert Arc
01.2024 - Current
Temporary Community Services Assistant
Riverside University Health System - Behavioral Health
11.2023 - 01.2024
Student Internship
Turtle Rock Preschool
02.2023 - 04.2023
Library Assistant
Concordia University Irvine
08.2020 - 05.2023
Bachelor of Arts - Psychology
Concordia University Irvine
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