Vianney Jimenez
Aurora,IL
Summary
Reliable customer service associate offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at giving customers positive experiences to drive loyalty and repeat business. Trained in technological areas and flexible with changing business needs.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
JCPenney
07.2023 - Current
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Processed customer orders and accurately handled payment transactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
West Aurora High School
AuroraSkills
- Cash register systems
- Retail Operations
- Guest Services
- Point of Sale Software
- Problem-Solving
- Reliability and punctuality
- Cash Register Operation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
JCPenney
07.2023 - Current
West Aurora High School
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