Via Rachel Manlangit
Summary
Medical Virtual Assistant with 3 years of experience in a sleep institute and 4+ years in customer service/BPO, including a promotion to escalation manager. Proficient in appointment scheduling, prior authorizations, insurance verification, and patient care.
Overview
7
7
years of professional experience
Work History
Medical Virtual Assistant
Colorado Sleep Institute
08.2022 - 07.2025
- Virtual check ins and check outs
- Appointment scheduling
- Update patient information
- Prior authorization/insurance verification
- Reviewing patient cases and delegating the tasks to different departments
- Managing providers calendar
- Final Appointment prep
- Prescription Refill
- Medical Records Retrieval
Customer Service Representative
Teleperformance Philippines
03.2019 - 01.2021
- Order processing
- Refunds and cancellations of DME orders
- Tracking shipment
- Reviewing medical documents such as chart notes and CMN
- Data entry
- Promoted as an official subject matter expert of CSR department
- Promoted as an escalation manager for CSR department
- Handling escalations calls, complaints and commendation calls.
Medical Document Retrieval Specialist
AHM Outsourcing Inc
02.2018 - 08.2018
- Regularly retrieves medical records from the facility as a moderator agent (outbound call)
- Works on special projects such as updating doctor code on a client basis
- Data entry
Education
Bachelor of Science - Criminology
University of Perpetual Help System
06-2016
Skills
- Athena Health
- Salesforce
- Dataplus
- Covermymeds
- Patient Chart Manager
- Onstaff
- Advanced MD
- PERT
- Slack
- Datavant System
- Ring Central
- Nextiva
Timeline
Medical Virtual Assistant
Colorado Sleep Institute
08.2022 - 07.2025
Customer Service Representative
Teleperformance Philippines
03.2019 - 01.2021
Medical Document Retrieval Specialist
AHM Outsourcing Inc
02.2018 - 08.2018
Bachelor of Science - Criminology
University of Perpetual Help System
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