VIBERLI DELMENDO
North Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Store Associate
AAFES Exchange
Nellis, NV
10.2021 - Current
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Flagging items that are low in stock.
- Making labels for merchandise
- Fronting all the items at the end of the shift.
- Checking the expiration dates
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked shelves with merchandise and maintained inventory levels.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Addressed customer complaints in a professional manner.
- Performed daily opening and closing procedures for store operation.
- Operated scanning equipment for price checks and stock replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Improved customer service feedback scores through outstanding service.
Cashier
Island Pacific Supermarket
Vallejo, CA
01.2019 - 11.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Processed refunds for worn, damaged and broken merchandise.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions and orders.
BNY Jean's Merchandiser
BNY PHILS
Olongapo Cuty, PI
03.2006 - 06.2009
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Maintained a clean and organized work environment at all times.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Built product displays and placed appropriate signage for merchandise.
- Monitored stock to maintain sufficient quantity of featured product.
- Assisted customers with locating desired items within store locations.
- Communicated and coordinated planogram execution with store management.
- Printed labels and tags for for-sale merchandise.
- Generated reports detailing current stock levels, sales figures, markdown information.
Education
Bachelor of Science - Tourism And Travel Services Marketing Operations
Columban College
Olongapo Cuty, PI03-2004
Skills
- Product display
- Shipment Processing
- Return processing
- Customer Service
- Customer Assistance
- Product support
- Cash Handling Accuracy
- Team Collaboration
- POS System Operation
- Product Knowledge
- Retail Merchandising
- Cash Handling
- Time Management
- Staff Support
- Relationship Building
- Goal Setting
Timeline
Store Associate
AAFES Exchange
10.2021 - Current
Cashier
Island Pacific Supermarket
01.2019 - 11.2020
BNY Jean's Merchandiser
BNY PHILS
03.2006 - 06.2009
Bachelor of Science - Tourism And Travel Services Marketing Operations
Columban College