Summary
Overview
Work History
Education
Skills
Timeline
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Victor COOPER

Stone Mountain,GA

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

3
3
years of professional experience

Work History

STARBUCKS/BARISTA

Kroger
09.2022 - Current
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer s requests using proper equipment; tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness; review sell by dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation


Crew Member

McDonald's
08.2021 - 09.2022
  • Conducted accurate sales transactions in-store and on drive-thru shifts in an efficient and timely manner.
  • Greeted customers and answered their questions about menu items, specialty items, promotions, and combinations.
  • Cooked full line of menu items and specialty items, ensuring health and safety standards were met and reporting potential hazards or violations to the crew chief.
  • Cleaned assigned work areas, dining tables, and serving counters meeting establish quality standards.
  • Replenished and stocked service stations, cabinets, and tables, and followed safety protocols to ensure an enjoyable dining experience.

Education

Sports Management

Georgia State University
Atlanta, GA
05.2026

High School Diploma -

Thrive Christian Academy
Tucker, Georgia
05.2022

Skills

  • Espresso machine operation
  • Soft selling
  • Table Bussing
  • Ordering Procedures
  • POS Systems
  • Food Preparation
  • Beverage Preparation
  • Cash Handling
  • Active listener
  • Coffee machinery
  • Sales expertise
  • Inventory Management

Timeline

STARBUCKS/BARISTA

Kroger
09.2022 - Current

Crew Member

McDonald's
08.2021 - 09.2022

Sports Management

Georgia State University

High School Diploma -

Thrive Christian Academy

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Victor COOPER