Vicenta Ledesma
Fort Worth,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and administrative support, notably at The Law Firm of Vernal Farnum Mejia. Excelled in organization and time management, enhancing front desk operations and customer satisfaction. Demonstrated proficiency in data entry and client relations, significantly streamlining processes for efficiency.
Overview
9
9
years of professional experience
Work History
Receptionist
The Law Firm of Vernal Farnum Mejia
08.2018 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Wear House
Dillard’s Wear House
09.2017 - 05.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Costumer Service
De Moda
01.2014 - 07.2017
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Managed high call volume while maintaining excellent customer service standards.
- Strengthened client relationships through regular communication and exceptional customer service.
- Provided exceptional customer service to clients, responding to questions effectively.
Education
High School Diploma - N/A
Polytechnic High School
Fort Worth, TX06.2015
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- File management
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
The Law Firm of Vernal Farnum Mejia
08.2018 - 01.2023
Wear House
Dillard’s Wear House
09.2017 - 05.2018
Costumer Service
De Moda
01.2014 - 07.2017
High School Diploma - N/A
Polytechnic High School
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