Vicente Lagunas Jr
Chicago,IL
Summary
As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Routes Car Rental
11.2019 - Current
- Supervise a team of 10-15 rental agents, providing training, guidance, and performance feedback to ensure high levels of customer satisfaction and employee engagement.
- Coordinate daily operations, including vehicle allocation, reservations, and returns, to maintain a streamlined and efficient rental process.
- Resolve customer issues escalated by rental agents and implement solutions to improve the customer experience. And increased repeat business by fostering positive customer experiences through attentive service and follow-up communications.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Supervisor
UIC Parking Services
06.2018 - 11.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed payroll and timekeeping to track hours and accurately pay employees.
Education
Bachelor of Arts - Criminology
University of Illinois At Chicago
Chicago, IL05-2019
Skills
- Inventory control and record keeping
- Training and mentoring
- Safety awareness
- Versatile/Adaptable
- Interpersonal Communications
Languages
Spanish
Full Professional
Timeline
Shift Supervisor
Routes Car Rental
11.2019 - Current
Supervisor
UIC Parking Services
06.2018 - 11.2019
Bachelor of Arts - Criminology
University of Illinois At Chicago
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