Vicie McClung

• Managed patient scheduling and appointment confirmations to enhance clinic efficiency.
• Facilitated patient check-in and check-out processes, improving overall patient flow.
• Maintained electronic health records, ensuring accuracy and compliance with regulations.
• Coordinated communication between patients and healthcare providers to resolve inquiries promptly.
• Processed insurance verifications and authorizations to expedite billing procedures.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Reconcile Overdraft Report

Reconcile Unposted Report

Work with co-workers to resolve customer issues.

Monitor and process commercial remotely deposited checks

Process customer billing noticed

Maintain accurate customer and account information

Maintain Client Trust Accounts

• Delivered exceptional member service, addressing inquiries and resolving issues efficiently.
• Processed member transactions accurately, ensuring compliance with credit union policies.
• Educated members on financial products, enhancing their understanding and engagement.
• Assisted in the implementation of new software systems to improve operational efficiency.