Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vickae Mccrea

Boston,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Walgreens
06.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Physical Therapy Aide Intern

Comeback Physical Therapy
01.2024 - 04.2024
  • Improved patient comfort by assisting with proper positioning and support during therapy sessions.
  • Increased understanding of physical therapy concepts among patients by offering clear explanations and demonstrations when needed.
  • Contributed to effective patient care by preparing treatment areas, equipment, and materials before each session.
  • Streamlined therapy sessions by maintaining cleanliness and organization of the physical therapy department.
  • Reduced risk of injury for patients by closely observing sessions and intervening when necessary to ensure correct form was maintained throughout exercises.

Customer Service Associate

Kmart, Sears Holding
06.2019 - 11.2020
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Trained new personnel regarding company operations, policies and services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Bachelor of Science - Exercise And Health Science

University of Massachusetts - Boston
Boston, MA
05.2024

Skills

  • Critical Thinking
  • Active Learning and Listening
  • Complex Problem Solving
  • Communication
  • Organization
  • Team Support
  • Body Mechanics Education
  • Task Prioritization
  • Adaptability and Flexibility

Certification

  • CNA - Certified Nurse Assistant, Maplewood Nursing Home and Rehabilitation Centre - May, 2020- May, 2022
  • First Aid/CPR Certified License - Nov, 2023- Nov, 2025

Timeline

Physical Therapy Aide Intern

Comeback Physical Therapy
01.2024 - 04.2024

Customer Service Associate

Walgreens
06.2021 - Current

Customer Service Associate

Kmart, Sears Holding
06.2019 - 11.2020

Bachelor of Science - Exercise And Health Science

University of Massachusetts - Boston

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Vickae Mccrea