Vickae Mccrea
Boston,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Hyannis, MA
06.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Informed customers about special promotions and provided detailed information for various products.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Physical Therapy Aide Intern
Comeback Physical Therapy
Boston, MA
01.2024 - 04.2024
- Improved patient comfort by assisting with proper positioning and support during therapy sessions.
- Increased understanding of physical therapy concepts among patients by offering clear explanations and demonstrations when needed.
- Contributed to effective patient care by preparing treatment areas, equipment, and materials before each session.
- Streamlined therapy sessions by maintaining cleanliness and organization of the physical therapy department.
- Reduced risk of injury for patients by closely observing sessions and intervening when necessary to ensure correct form was maintained throughout exercises.
Customer Service Associate
Kmart, Sears Holding
Hyannis, MA
06.2019 - 11.2020
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Science - Exercise And Health Science
University of Massachusetts - Boston
Boston, MA05.2024
Skills
- Critical Thinking
- Active Learning and Listening
- Complex Problem Solving
- Communication
- Organization
- Team Support
- Body Mechanics Education
- Task Prioritization
- Adaptability and Flexibility
Certification
- CNA - Certified Nurse Assistant, Maplewood Nursing Home and Rehabilitation Centre - May, 2020- May, 2022
- First Aid/CPR Certified License - Nov, 2023- Nov, 2025
Timeline
Physical Therapy Aide Intern
Comeback Physical Therapy
01.2024 - 04.2024
Customer Service Associate
Walgreens
06.2021 - Current
Customer Service Associate
Kmart, Sears Holding
06.2019 - 11.2020
Bachelor of Science - Exercise And Health Science
University of Massachusetts - Boston