Vickaiya Wortham
Gainesville,GA
Summary
Results-driven Front End Customer Service Associate with relevant experience in fast-paced retail environments. Strengths lie in delivering exceptional customer service, resolving complaints, and managing cash transactions accurately. Demonstrated ability to improve customer satisfaction and loyalty while effectively coordinating with team members for smooth operations. Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.Customer-focused Front End Customer Service Associate known for high productivity and efficient task completion. Skilled in conflict resolution, effective communication, and point-of-sale systems management. Excel at teamwork, adaptability, and problem-solving to enhance customer satisfaction and streamline front-end operations.
Overview
4
4
years of professional experience
Work History
Front End Customer Service Associate
Walmart
Gainesville , GA
08.2023 - Current
- Answered customer inquiries by phone and email in a timely manner.
- Provided customers with product information, prices, availability, and delivery options.
- Assisted customers with account management tasks such as order tracking, payment processing and returns.
- Resolved customer complaints in a professional manner.
- Demonstrated strong problem-solving skills when addressing customer issues.
- Greeted customers warmly upon entering the store or on the phone call.
- Maintained an organized system for keeping track of customer accounts and requests.
IQF Lead
Pilgrims Pride JBS
Nacogdoches, Texas
10.2020 - 04.2022
- Developed and implemented lean initiatives to improve operational efficiency.
- Identified areas of process improvement through value stream mapping and root cause analysis.
- Facilitated kaizen events with cross-functional teams to identify and eliminate waste in production processes.
- Provided training on lean principles, tools, and techniques to all levels of staff.
- Led the implementation of 5S workplace organization strategies throughout the facility.
- Established a culture of continuous improvement by encouraging employee engagement in problem solving activities.
- Created standard work instructions for specific tasks and processes to ensure consistent quality standards were met.
Education
High School Diploma -
Lufkin High School
Lufkin, TX05-2019
Associate of Applied Science - Business Administration
Stephen F Austin State University
Nacogdoches, TXSkills
- Professional Appearance
- Customer Relationship Building
- Strong Work Ethic
- Complaint Handling
- Customer experience management
- Payment Processing
- Strong interpersonal skills
- Stress Tolerance
- Customer Service
- Adaptability
- Team Collaboration
Timeline
Front End Customer Service Associate
Walmart
08.2023 - Current
IQF Lead
Pilgrims Pride JBS
10.2020 - 04.2022
High School Diploma -
Lufkin High School
Associate of Applied Science - Business Administration
Stephen F Austin State University