Vicki Rodriguez
Greenville,SC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Leveraging bilingual proficiency to drive clear communication and enhance client relations across diverse workplace settings.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Pro Sales Associate
The Home Depot Store
Greenville, SC
07.2024 - Current
- Assisted customers in selecting products, enhancing shopping experience through product knowledge and recommendations.
- Processed sales transactions efficiently using point-of-sale systems to ensure accurate cash handling.
- Collaborated with team members to achieve sales goals and optimize store performance during peak hours.
- Maintained store organization and cleanliness, facilitating a welcoming environment for customers.
- Educated customers on product features, benefits, and installation processes to drive informed purchasing decisions.
- Resolved customer inquiries and issues promptly, ensuring high levels of satisfaction and loyalty.
- Trained new associates on operational procedures and customer service standards to enhance team effectiveness.
- Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
- Enhanced client retention rates through personalized follow-up communications and relationship-building initiatives.
- Provided exceptional after-sales support, addressing customer concerns promptly and professionally.
- Developed new client relationships through effective networking and outreach efforts, resulting in higher lead generation.
- Drove sales growth by consistently participating in ongoing training and professional development opportunities to hone skills and stay current on industry trends.
Food Expeditor
Juniper
Greenville, SC
06.2021 - 03.2024
- Coordinated timely food delivery between kitchen and service staff to enhance operational efficiency.
- Monitored order accuracy, ensuring compliance with customer specifications and quality standards.
- Streamlined communication processes among team members, improving overall workflow and service speed.
- Trained new employees on food expediting procedures, promoting consistency in performance and service delivery.
- Collaborated with chefs to adjust menu items based on ingredient availability and customer preferences.
- Resolved customer complaints swiftly, enhancing satisfaction and fostering positive dining experiences.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
CNA Student
Carolina High School
Greenville, SC
01.2021 - 05.2021
- Monitored vital signs, documenting changes for healthcare professionals.
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
- Supported daily living activities, promoting patient independence and dignity.
- Collaborated with classmates to enhance skills through peer learning sessions.
Food Service Worker
Barberitos
Greenville SC
06.2019 - 09.2019
- Prepared and assembled food orders in compliance with health and safety standards.
- Trained new staff on food preparation techniques and customer service protocols.
- Streamlined workflow processes to enhance efficiency during peak service hours.
- Managed inventory levels to ensure availability of fresh ingredients and supplies.
- Collaborated with team members to optimize kitchen operations and service delivery.
- Ensured cleanliness and organization of workstations, adhering to sanitation regulations.
Education
Associate of Science - Human Services
Greenville Technical College
Greenville, SC07-2023
High School Diploma -
Carolina High School
Greenville SC05-2021
Skills
- Product knowledge communication
- Sales strategy development
- Customer support
- Client service
- Customer engagement
- Teamwork and collaboration
- Sales performance
- Client needs assessment
- Bilingual
- Empathetic
internships
Intern at the nonprofit (The Period Project)
*Delivering menstrual products to women in community spaces
* Arranging events for donations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pro Sales Associate
The Home Depot Store
07.2024 - Current
Food Expeditor
Juniper
06.2021 - 03.2024
CNA Student
Carolina High School
01.2021 - 05.2021
Food Service Worker
Barberitos
06.2019 - 09.2019
Associate of Science - Human Services
Greenville Technical College
High School Diploma -
Carolina High School