Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vicki Bichel, CPCU, AIC, PLA,WLA

Overland Park,KS

Summary

Assistant Vice President at AIG Claim Services with a proven track record in decision-making and issue resolution. Enhanced team performance through innovative communication tools and established successful claim cost reduction programs. Strong negotiation skills and organized approach led to improved customer satisfaction and compliance with industry regulations.

Overview

41
41
years of professional experience
5
5
Certification

Work History

Assistant Vice President

AIG Claim Services
01.2011 - 10.2023
  • Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
  • Monitored and was closely involved with litigated claim files.
  • Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
  • Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
  • Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
  • Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
  • Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
  • Established and directed successful programs focused on Claim Cost Reduction
  • Trained and guided team members to maintain high productivity and performance metrics.

Quality Assurance Analyst

AIG Claim Services
03.2005 - 12.2010
  • Audited numerous lines of claims for adherence to Best Practices.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
  • Identified and documented discrepancies between expected and actual outcomes, contributing to overall claim handling

Casualty Claim Manager

AIG Claim Services
01.1994 - 02.2005
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Hired and trained staff to accurately and proficiently resolve claims.

Multiline Claim Examiner

CNA Insurance
02.1983 - 01.1994
  • Reduced company exposure by accurately assessing risk factors and recommending appropriate settlement options.
  • Managed a high volume of cases while maintaining organization and prioritizing tasks according to deadlines.
  • Mentored junior adjusters by sharing knowledge and experience, fostering a collaborative team environment for continued growth and success.
  • Leveraged strong analytical abilities to identify subrogation opportunities for cost recovery efforts in complex cases.
  • Expedited claim resolution by promptly responding to inquiries from both insureds and claimants alike.
  • Improved negotiation strategies for settlements with effective communication and persuasive tactics.

Education

Pittsburg State University/Webster University
Pittsburg, KS/Kansas City, MO
01-1998

Skills

  • Decision making & judgment skills
  • Issue resolution skills
  • Strong coverage anaylsis skills
  • Strong negotiation skills
  • Multi-Tasker
  • Organized

Certification

CPCU, AIC, AI, PLA, WLA, CLA


Currently licensed in 3 states, up until 2024 licensed in 24 states. I am in the window to reactivate most licenses fairly quickly.

Timeline

Assistant Vice President

AIG Claim Services
01.2011 - 10.2023

Quality Assurance Analyst

AIG Claim Services
03.2005 - 12.2010

Casualty Claim Manager

AIG Claim Services
01.1994 - 02.2005

Multiline Claim Examiner

CNA Insurance
02.1983 - 01.1994

Pittsburg State University/Webster University

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Vicki Bichel, CPCU, AIC, PLA,WLA