Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
OfficeManager
Open To Work

VICKI CARTER

Ocean Park

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepresentativeOffice AssistantData Entry Clerk

Work Type

Part TimeSeasonal WorkGig WorkContract Work

Location Preference

RemoteOn-SiteHybrid
Location: Ocean Park, WALong Beach, WASeaview, WAIlwaco, WA
Open to relocation: No

Salary Range

20/hr - 1000/hr

Important To Me

Work-life balance

Summary

Dedicated professional with proven skills in customer service and office management. Known for enhancing team communication and streamlining processes to deliver exceptional support and operational efficiency.

Overview

20
20
years of professional experience

Work History

Office Manager

Peninsula Senior Activities Center
Ocean Park, WA
09.2016 - 02.2018
  • Managed daily office operations, ensuring efficient workflow and organization.
  • Coordinated scheduling for staff meetings and community events, enhancing team communication.
  • Maintained accurate records of participant registrations and activity attendance for reporting purposes.
  • Implemented office procedures that improved operational efficiency and reduced administrative delays.
  • Managed volunteers.
  • Managed and tracked almost 1000 members.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in budgeting and financial tracking to support program funding initiatives.

Circulation/Customer Service Representative

The Daily News
Longview, WA
01.2011 - 09.2011
  • Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
  • Processed new subscriptions.
  • Provided product information and support, enhancing customer understanding and engagement.
  • Collaborated with team members to streamline communication processes for improved service delivery.
  • Ran reports for office statistics.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Senior Reservations Agent/Customer Service

Frontier Airlines
Denver, CO, Portland OR
06.1998 - 09.2009
  • Managed customer reservations and inquiries using Sabre reservation system.
  • Facilitated seamless communication between departments to enhance service delivery.
  • Trained and mentored junior agents on policies and procedures for improved performance.
  • Developed strategies to streamline booking processes, increasing efficiency across the team.
  • Worked gates, bringing aircraft in.
  • Resolved complex travel issues, ensuring high levels of customer satisfaction and loyalty.
  • Emergency response team.

Education

High School Diploma -

Mark Morris High School
Longview, WA

Associate of Arts - General Studies

Lower Columbia College
Longview, WA

Bachelor of Arts - Printmaking

Metropolitan State University of Denver
Denver, CO

No Degree - Airline Customer Service

International Air And Hospitality College
Vancouver, WA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Clear oral/written communication
  • Billing
  • Scheduling and calendar management
  • Payroll processing
  • Mail handling
  • Scheduling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Office Manager

Peninsula Senior Activities Center
09.2016 - 02.2018

Circulation/Customer Service Representative

The Daily News
01.2011 - 09.2011

Senior Reservations Agent/Customer Service

Frontier Airlines
06.1998 - 09.2009

High School Diploma -

Mark Morris High School

Associate of Arts - General Studies

Lower Columbia College

Bachelor of Arts - Printmaking

Metropolitan State University of Denver

No Degree - Airline Customer Service

International Air And Hospitality College

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