Vicki Feuerbacher
Lone Oak,TX
Summary
Detail-oriented professional with extensive experience in customer service and administrative support, excelling in multitasking, creative problem solving, and team collaboration. Proven track record of improving customer satisfaction and fostering loyalty through effective communication and empathy.
Overview
20
20
years of professional experience
Work History
Jewelry Consultant
Park Lane Jewelry
Lone Oak, TX
08.2025 - Current
- Created displays that showcased features of jewelry pieces, enhancing customer interest and contributing to sales growth.
- Developed communication strategies to engage customers in discussions about jewelry preferences, fostering stronger relationships.
- Managed multiple tasks while delivering exceptional customer service, ensuring a positive shopping experience for clients.
Customer Service Representative
Regus Group
Irving, TX
10.2011 - 05.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer calls promptly, reducing on-hold wait times and enhancing customer experience.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Established and organized client files for efficient access and management.
- Communicated with vendors regarding inventory and special orders.
- Collaborated with outside parties to resolve discrepancies and develop effective solutions.
Executive Assistant
Thomas Stephen & Company
Dallas, TX
03.2006 - 11.2009
- Managed all correspondence, including mail, email, and faxes, to ensure timely communication and information flow.
- Collaborated with auditors and tax department to provide clerical support, ensuring smooth operations during audits.
- Drafted formal letters for HR and legal departments to ensure clear communication.
- Coordinated events and facilitated ad hoc projects to enhance team engagement and organizational goals.
Education
High School -
Mesquite High School
Mesquite, TXSkills
- Customer service
- Communication skills
- Task management
- Attention to detail
- Problem solving
- Team collaboration
- Data entry
- Empathy and patience
- Positive attitude
Volunteer Experience
Lone Oak Library
Timeline
Jewelry Consultant
Park Lane Jewelry
08.2025 - Current
Customer Service Representative
Regus Group
10.2011 - 05.2019
Executive Assistant
Thomas Stephen & Company
03.2006 - 11.2009
High School -
Mesquite High School