Vicki Gill
Brattleboro,VT
Summary
Skilled Night Auditor bringing [Number] years of experience in hospitality environments. Methodical nature with strong attention to detail and complex problem-solving skills. Diligent Night Auditor with extensive knowledge of [Software] and proven accuracy in financial reconciliations. Successful at maintaining positive attitude, best-in-class customer service and working quickly. Dedicated to helping guests feel welcome and maintaining night audit efficiency.
Overview
6
6
years of professional experience
Work History
Front Desk Night Auditor
Holiday Inn Express And Suites
08.2022 - 02.2024
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Trained and mentored staff on procedures, service standards and productivity strategies.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Housekeeper
Holiday Inn Express Hotel Suites
08.2022 - 02.2024
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Housekeeper Aide
Chalet Of Niles
04.2022 - 04.2023
- Operated electronic backpack vacuums and floor sweepers.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Supported adherence to safety regulations by using appropriate chemicals and equipment during cleaning processes.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Demonstrated strong attention to detail while completing various cleaning tasks, resulting in consistently spotless rooms for guests.
Cashier
Martins Supermarkets
08.2019 - 01.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Worked with floor team and managers to meet wide range of customer needs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Home Caretaker
Family Members
03.2018 - 01.2020
- Operated buffers and burnishers to clean and polish floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Acted as an advocate for clients by voicing their needs or preferences when interacting with healthcare providers or family members.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Communicated effectively with family members regarding client updates or concerns about their loved one''s wellbeing.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Education
High School Diploma -
Kingman High School
Kingman, AZ05.1994
Skills
- Data Entry
- Guest Registration
- Greeting guests
- POS System Operation
- Coaching and Mentoring
Timeline
Front Desk Night Auditor
Holiday Inn Express And Suites
08.2022 - 02.2024
Housekeeper
Holiday Inn Express Hotel Suites
08.2022 - 02.2024
Housekeeper Aide
Chalet Of Niles
04.2022 - 04.2023
Cashier
Martins Supermarkets
08.2019 - 01.2023
Home Caretaker
Family Members
03.2018 - 01.2020
High School Diploma -
Kingman High School
Similar Profiles
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Kristi LewisKristi Lewis
Front Office Manager at Holiday Inn Express Suites/Candlewood SuitesFront Office Manager at Holiday Inn Express Suites/Candlewood Suites
Avery RiversAvery Rivers
Front Desk Receptionist at Holiday Inn Express Hotel SuitesFront Desk Receptionist at Holiday Inn Express Hotel Suites
Chelsea KartobiChelsea Kartobi
Front Desk Agent at Holiday Inn Express Hotel SuitesFront Desk Agent at Holiday Inn Express Hotel Suites
SUSAN GUARINOSUSAN GUARINO
Registered Nurse at Brattleboro Retreat - Pediatric UnitRegistered Nurse at Brattleboro Retreat - Pediatric Unit