Vicki Horan

• Updated, entered, and reviewed customer data.
• Communicated effectively via telephone, email, and in person with prospective customers.
• Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
• Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.
• Secure Medicare and Medicaid, and commercial payers numbers.
• Constant communication with providers and payers.
• Manage enter credential platforms.

• Reduced response times for assistance requests by efficiently prioritizing and organizing tasks.
• Ensured a safe and comfortable environment by maintaining cleanliness standards and addressing potential hazards.
• Delivered exceptional service by actively listening to client concerns and promptly addressing any issues that arose.
• Enhanced client satisfaction by providing personalized support and assistance in various tasks.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Specialized in creating customer logo designs, using digitizing software.

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• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.

Balanced medical claims