Vicki Kendrick
GFL Environmental
East Peoria,IL
13
years of professional experience
Dedicated customer service professional with proven skills in conflict resolution and problem-solving. Committed to enhancing customer satisfaction through active listening and efficient complaint handling.
Work History
Csr
8 Years 3 Months- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
Scheduling Specialist
4 Years 1 Month- Mentored junior schedulers in best practices for effective time management and task prioritization.
- Acted as first point of contact and set appointments for prospective clients.
- Provided detailed information about available services and requirements.
- Called customers to coordinate schedules and set appointments.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Education
High School Diploma
Skills
Customer service
Call center experience
Complaint handling
Problem resolution
Payment processing
Customer satisfaction measurement
Scheduling
Call management
Active listening
Conflict resolution
Follow-up skills
Data entry
Call handling
Timeline
Csr
GFL Environmental
05.2018 - CurrentRead More
Scheduling Specialist
Federal Warehouse
02.2014 - 03.2018Read More
Metamora Township
High School Diploma
Read More