Vicki Kennett
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1999
1999
years of post-secondary education
Work History
Bartender
Harley's West
Elgin, OK
05.2024 - Current
- Prepared beverages according to recipes and customer preferences.
- Maintained cleanliness and organization of the bar area.
- Provided friendly and efficient service to all patrons.
- Handled cash transactions accurately during busy shifts.
- Educated customers on drink options and specials available.
- Managed bar equipment, ensuring proper functioning at all times.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Developed good working relationships with fellow employees through effective communication.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Effectively multitasked within fast-paced environment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
Bartender
Porter Hill Bait Shop
Elgin
02.2023 - 05.2024
- Prepared beverages according to recipes and customer preferences.
- Maintained cleanliness and organization of the bar area.
- Provided friendly and efficient service to all patrons.
- Assisted in inventory management and restocking supplies.
- Handled cash transactions accurately during busy shifts.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Collected and organized daily till totals and tips.
- Planned and coordinated special events to boost customer numbers and profits.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Cashier
Chisholm Corner Convenience Store
Elgin, OK
11.2022 - 05.2023
- Processed customer transactions efficiently at Chisholm Corner.
- Managed cash register and balanced daily cash drawer.
- Assisted customers with product inquiries and recommendations.
- Maintained cleanliness and organization of checkout area.
- Trained new cashiers on procedures and best practices.
- Implemented promotions and discounts during checkout process.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
Veterinary Assistant
Animal Birth Control Clinic
Lawton, OK
04.2022 - 11.2022
- Assisted veterinarians during examinations and treatments of various animals.
- Prepared surgical instruments and maintained cleanliness in operating areas.
- Handled animal records and updated client information accurately.
- Monitored animal behavior and reported significant changes to the veterinary team.
- Educated pet owners on post-operative care and general animal health practices.
- Administered medications and vaccinations as directed by veterinarians.
- Provided compassionate care to animals, reinforcing a supportive clinic environment.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Assisted veterinarians in examining animals.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Dispensed medications orally or topically as directed by veterinarian.
- Cleaned and sterilized exam rooms between appointments.
- Answered phone inquiries from clients regarding appointment scheduling, services offered.
- Maintained accurate medical records of all patients.
- Communicated with veterinarians and staff members to maintain patient flow.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Provided emotional support to pet owners during difficult times.
- Ensured that cages were kept clean at all times.
- Released patients to owners with care directions from veterinary staff.
- Provided detailed patient care instructions to pet owners.
- Assisted doctors and technicians by soothing upset or frightened animals.
- Delivered attentive, courteous service to promote overall patron satisfaction.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Clipped animals' claws and polished teeth to maintain hygiene.
- Examined animals for behavioral changes or clinical symptoms indicating illness or injury.
Field Research Assistant
Northern Oklahoma College
Tonkawa, Oklahoma
10.2018 - 10.2019
- Collected data through surveys and interviews in diverse field settings.
- Assisted researchers in designing and implementing study protocols efficiently.
- Recorded observations accurately in databases and research tools.
- Prepared detailed summaries of results from field observations and surveys.
- Ensured compliance with ethical guidelines during all stages of the research process.
- Organized and maintained research documents, records and reports.
- Monitored participant progress to ensure accuracy of collected data.
- Prepared reports, presentations, and articles using Microsoft Word and PowerPoint.
- Traveled to field sites to collect and record data useful for study purposes.
Education
Associate of Science - Zoology
Northern Oklahoma College
Tonkawa, Oklahoma 08.2017 - 05.2019
Oklahoma School of Science And Mathematics
Oklahoma City, OKSkills
- Customer service
- Attention to detail
- Compliance adherence
- Communication skills
- Active listening
References
References available upon request.
Timeline
Bartender
Harley's West
05.2024 - Current
Bartender
Porter Hill Bait Shop
02.2023 - 05.2024
Cashier
Chisholm Corner Convenience Store
11.2022 - 05.2023
Veterinary Assistant
Animal Birth Control Clinic
04.2022 - 11.2022
Field Research Assistant
Northern Oklahoma College
10.2018 - 10.2019
Associate of Science - Zoology
Northern Oklahoma College
08.2017 - 05.2019
Oklahoma School of Science And Mathematics