Vicki-"Michelle" Kemper
Arlington,TX
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
12
12
years of professional experience
Work History
Manager
Stinger Delivery- Fedex Contractor
Fort Worth , TX
2019.03 - Current
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Oversaw daily operations, maintaining efficiency and quality standards.
Driver
Stinger Delivery
Arlington , TX
2012.02 - 2019.03
- Reported any incidents involving the truck or its cargo to management immediately.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Assisted with loading and unloading freight when necessary.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Adhered to company policies and procedures related to safety and security standards.
- Managed time efficiently when making multiple stops along designated routes.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Determined most expedient trip by mapping out driving routes ahead of time.
Education
GED -
Sam Houston High School
Arlington, TX1984-05
Skills
- Contract Management
- Strategic Planning
- Business Development
- Operations Management
- Policy Implementation
- Performance Management
- Team Leadership
- Staff Development
- Staff Management
- Schedule Preparation
- Staff Training and Development
- Complex Problem-Solving
References
References available upon request.
Timeline
Manager
Stinger Delivery- Fedex Contractor
2019.03 - Current
Driver
Stinger Delivery
2012.02 - 2019.03
GED -
Sam Houston High School
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